Using direct online sales channels had proved successful at driving up sales for Thomas Cook's flight portal flythomascook.com (FTC), but the approach hadn’t impacted on brand awareness or lead to a more meaningful relationship with consumers.
Users tended to only come into contact with FTC at the point sale. FTC decided to capitalise on what it termed as ‘holiday gloating’ – the phenomenon of building up to a holiday, bragging about when you’re going, where you’re going and what you’ll do when you’re there.
Targeting the social networking-savvy 18-34 age group, FTC created the Holiday Widget. The widget could be downloaded to the user's social networking profile and personalised with all of their essential ‘gloating’ information such as the destination and the weather conditions. What’s more, when the user was actually on holiday, they could upload comments and photos from their phone or PC – perfect for creating ‘holiday envy’.
Released in September, FTC achieved 13,800 widget downloads in its first 6 weeks; it was Facebook’s second most downloaded application in October. It also drove additional traffic to FTC’s website that resulted in an 8% year on year increase. All the costs of the campaign were covered by week 1
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