Showing posts with label Pharmaceuticals/ Healthcare. Show all posts
Showing posts with label Pharmaceuticals/ Healthcare. Show all posts


Seize the Awkward| Ad Council

The term ‘woke-washing’ describes work that promises to improve the world but doesn’t take real action. Brands without a clear purpose who jump on the bandwagon are actually doing more damage than good.
Taking the luxury fashion sector as an example, we identified that personal relationships trigger positive commercial responses in consumers in four key ways:

Suicide is the third leading cause of death among young adults in the U.S., but it’s still a subject many brands shy away from. The Ad Council’s latest campaign aims to remove some of the stigma around the topic, urging teens and young adults to speak openly with friends who may be suffering in silence.

An estimated 76% of young adults turn to a peer in a time of crisis for support, according to a survey conducted by the Jed Foundation. What’s more, research from the National Alliance of Mental Illness reveals:

50% of all lifetime cases of mental illness begin by age 14, and 75% start by age 24.

Using these insights to inform their creative campaign targeting 16-24 year-olds, the teams saw an opportunity to break down some barriers surrounding the issue at a fundamental time when many are at risk.

“It’s friends who are most likely to spot the signs that their friends are struggling with their mental health,” says Will Lowe, Creative Director at Droga5. “So we wanted to empower young people to reach out to those friends and help them talk about how they are feeling; something which is shown to really help.”

This campaign proves the power that lies in uncovering an insight unique to your audience that can actually drive change. Not only does it give the brand a key purpose, it proves its deep understanding of its target audience and the challenges they face in everyday life.

Marketing- How to Turn Data into Insight in Five Simple Steps

Today’s marketers have access to an endless stream of data sources, but being data-rich doesn’t mean you know what works.

The skill lies in turning this wealth of granular data into compelling consumer insights – transforming hard numbers into a concept that will resonate.

As previously outlined in our Smart Researcher’s Guide to Creating Consumer Insights, turning data into actionable insights is one of the most important skills for marketers today. Here’s how it’s done:

1. State a clear goal.

Ask yourself what your campaign is ultimately trying to achieve.

Knowing what you’re aiming for is the key to asking the right questions of the data.

In 2014, WeAreSocial devised a student campaign with HSBC. With the clear aim of appealing to new students just starting university, this goal led the team to the data that held the answers they needed.

The powerful campaign that inspired young people to build diverse connections at university was based on insights that revealed one of the biggest predictors of future success comes from the people you meet at university, not the degree you get.

The campaign won two awards at the Warc Prize for Social Strategy 2016.

2. Prioritize your data.

Which data sets are most pertinent to your goals?

Focus on the most interesting numbers and rank the data by relevance to avoid distraction.

Starting with the best ‘small’ data – or the more readily available information is often useful, such as sales figures, for example. This can then be enriched with additional behavioral, attitudinal and perceptions data.

As Ben Sharma, PR Executive at Engage by Bell Pottinger says, “I get my audience starting with demographics to find out who they are. Then I work my way through finding anything that’s insightful. The main one I rely on is their interests and attitudes – so if they’re massively over-indexing for something, that gives us a really good idea of what direction to take.”

3. Make it real.

Hard numbers can leave people cold.

To truly understand data and make it meaningful for your creative team, it needs to be brought to life.

Context is what matters here – A standalone figure highlighting the number of people using ad-blockers on their devices today is often meaningless without figures relating to previous months or years, illustrating how this market is changing and where the opportunities might lie.

In short, meaning is the key to transforming data into insight.

4. Map a day in the life.

Use the data you gather to map a typical day in the life of your target consumer.

This might rely on data relating to how, when and why these consumers purchase products or services, what their interests and perceptions are, as well as social data that sheds light on how these consumers spend their time online.

Digging into these seemingly mundane details can help you to put yourself in the shoes of your audience, identifying the ideal times, channels and mediums they would be most receptive to your message, or highlighting the common challenges they face to guide your content.

This is where your insights, or the fundamental truths about your audience that you can tap into, begin to take shape.

5. Take a bird’s eye view.

Don’t get bogged down in single data points or lose sight of your goals by going off at a tangent.

Instead, try to maintain a wider perspective: examine broad trends, and draw on comparable time frames to highlight the most important shifts and changes. This will help you to maintain focus on the insights that count.

To get to the heart of an insight also means analyzing data from at least two angles.

As Ben points out, some trends contradict one another, presenting a need to delve deeper. “In investments for example, that data shows that many consumers describe themselves as ‘risk-taking’ but don’t agree with borrowing money. So that’s two opposing stats that you need to link together and find out why that is.”

In a digital world, data is ubiquitous, but the power of this data lies in the creation of insights. As Jamie Robinson, Global Director of Research and Insights at WeAreSocial says, “If a campaign can tap into that insight, we believe it will work anywhere.”

Marketing- What Brand Purpose Really Means & Why it Matters

The aim of brand purpose is to change the world for the better (most of the time).

Through purpose, brands are becoming more than a quality mark or an abstract expression of self, they’re taking direct action.

And with the spotlight firmly on a number of sectors to be accountable for their actions, the challenge becomes finding the ‘right’ purpose; one that’s genuine, gets people on side, but also makes commercial sense.

Here, we cut through the noise surrounding the consumer-led phenomenon that is brand purpose, outlining how consumer insights help brands shape it, and maximize its impact.

Hear Sandy speaking about brand purpose on Dublin City FM [20:00]
The difference between brand purpose and CSR

The Business Roundtable recently dropped its ‘shareholder first’ doctrine, recognizing that major corporations have a responsibility to a wider group of stakeholders.

This move places new importance on the already established idea of brand purpose and guarantees board-level support.

On the surface, brand purpose may seem like just a new term for CSR, but the two are distinct in two key ways.

1. It doesn’t have to focus on social or environmental good (but it often does).

Although many brands today shout about their desire to ‘do good’, purpose is not exclusively about social or environmental initiatives, though they’re undoubtedly the most powerful and commonly seen examples.

It’s more about the fundamental essence of the business and where it’s heading.

Ben and Jerry’s, for example, split their purpose into three: product, social and environmental, and are transparent about the commercial goals of the business.

2. Purpose is baked into the branding.

CSR often runs in parallel to the business, has allocated budget and (in its worst form) exists only to offset a company’s negative impact. Purpose, however, doesn’t come from the marketing department alone, it’s visible in all elements of the business, from promotional material to operations.

Put simply, where CSR is a commercial objective, purpose is branding and culture objective.
Established brands need to find their purpose

Brand purpose has become a key talking point recently, so although CSR initiatives are becoming a top priority among established brands, building purpose into your business requires no small measure of strategic and analytical thinking.

It’s harder to add purpose to brands with established brands with legacy baggage, putting them at a disadvantage to younger brands.

Bill Bernbach, founder of Doyle Dane Bernbach, states “a principal isn’t a principle until it’s cost you money”.

But for young brands that structure their whole business models around strong principles, they turn what is a challenge for larger brands into an opportunity to drive consumer engagement and eventually sales.
The commercial benefit of purpose

There’s no hiding the fact that brand purpose has to make financial sense. But when the intent is genuine, and the impact positive, commercial gain follows – and our latest research tells us why.
Purpose drives engagement

We know consumers want more than a transactional relationship with the brands they buy from and interact with.

With the right purpose, consumers will not only engage with your brand, they’re more likely to spread the word. Personal recommendations remain one of the most powerful awareness drivers.
Tread carefully: woke-washing

But consumers are also acutely aware of false purpose, and we’ve seen from pulled campaigns by the likes of Pepsi and Gillette, that they’re quick to pick up on misguided purpose, even if the campaigns reflect popular, genuine sentiments.

With the pressure on to not only find a purpose, but the ‘right’ purpose, brands should first seek to identify the trends that matter most to the people they’re targeting.
Steps to identifying your brand purpose

Finding the right brand purpose comes from listening to consumers at different levels.

While purpose shouldn’t be driven by commercial gain, to ensure you get the best results as a business it’s important to look beyond purchase behaviors alone towards who your target consumers are and what they value as people

1. Get a local perspective.

Sentiments change dramatically across borders and even within countries.

Local data enables you to identify elements in consumers’ personal lives that trigger actions (both from a commercial and wider perspective) and tailor your messaging accordingly.

Regional data from GlobalWebIndex allows you to segment, compare and analyze consumers in a specific area to see how their commercial and emotional responses relate to wider populations. There are four key psychographic indicators that should be highlighted in each region.
Attitudes, interests and self-perceptions
Lifestyle motivations
Perceptions on wider life
Brand advocacy

2. Cross-reference with global trends.

Knowing which trends carry the most momentum globally can help negate risks, as well as maximize the potential impact of your message, especially if speaking about potentially controversial topics.

Global trend analysis will also help predict where specific trends are heading to ensure you don’t follow one that will dissipate.

With your local findings, compare them to wider, overarching trends to identify the most commonly shared sentiments among your target market.

Assess how the findings fit with your global trends to ensure scalability, continuity and longevity at a local level.

3. Explore sector-specific sentiments.

Having identified trends and patterns on a local and global level, now you should look look closely at consumers in your sector.

These consumers are the most valuable source of information on trends in the industry. And knowing them in granular data is pivotal to finding the purpose that resonates in your sector.

Apply the psychographic indicators mentioned in point one to your specific market to find out how your consumers compare to the wider local and global populations.

4. Consult brand and competitor data.

Brand data enables you to see your own brand’s reputation, alongside your competitor’s.

Looking specifically at your own reception among your consumers and wider markets is the final layer to truly identify how to challenge perceptions, improve opinions and drive positive sentiment.

Custom surveys get to the heart of what consumers think about your brand and others in the industry by letting you ask the most pertinent questions, tailored to your needs.

Uncover their opinions on specific brands and competitors, what they value about brands with a strong purpose, and analyze their attitudes to wider life.

5. Test your ideas and concepts.

When purpose is misguided, it can backfire. It’s important to ensure your message is one that people identify with, and is transparent in its intent.

Testing consumer response to specific concepts or campaigns that encompass your brand’s purpose will help you shape and reshape before launch.
Lessons from Unilever: Taking purpose seriously

Despite not having the ‘purpose pedigree’ of smaller brands, big brands stand to benefit greatly from introducing fresh and considered ideologies into their brand’s message.

Unilever, a multinational company celebrating its 90th birthday, is one brand that proves purpose isn’t simply a luxury buzzword, but a guiding light for all decision-making.
Purpose starts at the top.

Here’s what Alan Jope, CEO, has to say on the role of purpose within the CPG sector:

“Purpose is one of the most exciting opportunities I’ve seen for this industry in my 35 years of marketing. Done properly, done responsibly, it will help us restore trust in our industry, unlock greater creativity in our work, and grow the brands we love.”
Brand purpose gets results.

“Brands taking action for people and the planet grew 69% faster than the rest of our business last year, explains Jope.

Now we’re committing that in the future, every Unilever brand will be a brand with purpose.

We’ll dispose of brands that don’t stand for something”
Woke-washing pollutes purpose.

Speaking at the Cannes Lions, Jope said woke-washing was undermining the credibility of the advertising industry and eroding trust in it.

“However, purposeful marketing is at an important crossroads. Woke-washing is beginning to infect our industry. It’s polluting purpose.

It’s putting in peril the very thing which offers us the opportunity to help tackle many of the world’s issues. What’s more, it threatens to further destroy trust in our industry, when it’s already in short supply.”
Purpose is a consumer-led phenomenon

Purpose is not just a box-ticking exercise – it should support global progress. It’s also a necessary part of a compelling brand story.

Brand purpose dictates which direction the brand story takes, gives the message momentum, and invites consumers to be part of the journey.

Consumers hold the key to identifying the ‘right’ purpose. One that balances the need to do good with commercial gain. After all, the two are not mutually exclusive.

With all brands under the microscope for their impact, a unique opportunity arises for those prepared to consider purpose deeply, look to understand what it is consumers want, and respond with a genuine, pragmatic approach.



With the majority of the world’s leading brands investing more heavily in influencer marketing, the risk of these celebrities losing their authenticity and in turn their ‘influence’ is growing.
Taking this into account, L’Oréal veered in a different direction to its competitors. Having uncovered that sponsored blog posts were producing more of a return than most other mediums and channels, the L’Oréal team turned to micro-influencers, signing up five British beauty bloggers to create content on an ongoing basis as it looks to “craft a different type of relationship” with influencers.
The Beauty Squad campaign is steeped in consumer perceptions insights that prove the appreciation their consumers have for more authentic brand experiences.
“Consumers will walk away from influencers that have been bought by brands, where there is no story behind it or are doing just one-offs”, L’Oréal’s UK General Manager Adrien Koskas told Marketing Week. “It depends on us being the biggest beauty brand in the UK to craft a different kind of relationship.”
“When it comes to influencers, we want to shift the industry towards something that is more genuine.”


World leading beauty company, L’Oréal, have devoted themselves to beauty for over 100 years. They are present across all distribution networks and have the digital marketing to match. The beauty brand are not only innovative in their cosmetics line, but also in their marketing strategies. In recent years, they have used technology to their advantage. The company soon formed bonds with beauty influencers and took on a team of long-term ambassadors.
This influencer marketing strategy is L’Oréal’s secret weapon…


The ‘Beauty Squad‘ is L’Oréal’s team of beauty influencers (vloggers and bloggers) that undertake the role of long-term ambassador for the brand. In September 2016, it was announced that the squad consisted of: Emily Canham, KaushalPatricia Bright, Ruth Crilly and Victoria Magrath. After positive reception, Lydia MillenLing KT and Amena were added to the ‘Beauty Squad’ in July 2017.
The squad have an impressive combined viewership of 6.35 million on YouTube and over 5 million followers on Instagram.
General Manager of L’Oréal Paris UK, Adrien Koskas, commented on their new marketing technique and why they chose the influencers they did:
“We strive to connect and engage with our consumers via all touchpoints. We’ve chosen to work with key influencers who are true advocates for our brand and who will speak with sincerity to their audience.”


According to Influencer Marketing Hub, an influencer is: an individual who has a following in a particular niche, which they actively engage with. The beauty squad of L’Oréal are all well-known for their niche – beauty. Each of the members specialise in one or more of the three categories L’Oréal represent: hairskin care or make-up.
A significant interview took place with Koskas (GM) for Digiday UK where he revealed why they use beauty influencers. He disclaimed that L’Oréal have always been known for their campaigns featuring celebrities and expert spokespeople. However, “influencers have a different value because they are the voice of consumers“. He continues:
“Through them, we can reach communities we couldn’t reach before, and make the face of L’Oréal Paris more inclusive.”
Further to this, he added that they receive live feedback from the influencers. Part of the ambassador relationship involves the beauty squad visiting the labs where L’Oréal create and test their products. The squad have their say in the creation of the products which is beneficial for the brand.
The purpose of working with influencers is to better inform potential consumers about the brand, its products and its values. It also encourages higher levels of engagement.


Across all social media platforms, the beauty squad boast their partnership with the No. 1 beauty brand. In action, influencer marketing in the beauty industry looks like this:


Since reportedly doubling their investment in digital channels to 30%, L’Oréal has seen a meaningful impact on sales.
The beauty brand jumped on the bandwagon of social media marketing almost immediately after its release and have been big on the platforms. They “need to own the conversation and drive interest in the market” according to Williamson.
When TV and print ads were no longer enough to draw attention to new product launches, the beauty brand turned to digital media.
Always one to lead the trends, L’Oréal invested a lot in working long-term with the beauty influencers. Instagram and YouTube have been the most popular platforms driving sales and engagement.


It’s no doubt that influencer marketing has a bad rep. People will see influencers posting one off sponsored posts for brands and feel negatively towards it. It’s all do with how ‘forced‘ an ad looks. With L’Oréal, it’s different. The brand focuses its attention instead on forming long-term human relationships with their influencers.
As a result, sponsored content deriving from the brand gains positive responses. The beauty influencers only post about a product if they genuinely love it and want their audience to know about it.
Despite some controversial comments, all posts are genuine and honest and the influencers still have their independence. They are not tied to L’Oréal in a way that they can’t use or sponsor other brands. That is what makes this marketing technique to real and trustworthy.
This marketing strategy has been revolutionary, with many brands following suit. I would therefore say that it has changed the beauty industry in a very positive way.

2.7.20| This Girl Can

The award-winning ‘This Girl Can’ campaign, which first launched in January 2015, set out to encourage more women to play sports, challenging the common perceptions of women that they constantly need to conform to the unrealistic standards set by the media.
The nationwide campaign was born from the discovery that the numbers of men playing regular sport far outweighed that of women by every measure (two million fewer 14 to 40 year olds in total), despite the fact that “75% of women would like to do more.”
With insights revealing that “millions of women and girls are afraid to exercise because of fear of judgement”, Sport England saw an opportunity “to get women and girls moving, regardless of shape, size and ability”, by telling the real stories of women who play sport, in direct opposition to the idealised and stylised images of women we usually see.
Achieving national success, the campaign’s flagship film was viewed by over 13 million people, and resulted in almost 150,000 women becoming regularly active in England since its launch.
“The figures on participation are crystal clear”, says Sport England CEO Jennie Price.“There is a significant gender gap, with two million more men than women exercising or playing sport regularly.”
“I believe we can tackle this gap, because our research shows that 75% of women would like to do more.”

#LikeAGirl | Always

Always: Like A Girl

Consistently labeled one of the most influential examples of great marketing from the past decade, the inspiring #LikeAGirl campaign for Always kicked off in 2013 with the help of Leo Burnett Chicago and Holler.
Faced with the challenging task of making a feminine-hygiene brand popular in the eyes of its young female audience, the realization that the brand had lost relevance with 16 to 24 year-olds urged them to try something different.
Based on their research, the team found that over half of girls quit sports at puberty as a result of a crisis in confidence.
Using these insights, Always set out to appeal to its younger audience, harnessing social media to reverse the widespread perception of the term ‘like a girl’ in an empowering way, embarking on an “epic battle to stop the drop in confidence girls experience at puberty”, encouraging them to ‘Keep Playing #LikeAGirl.’ Judy John, Chief Executive Officer/Chief Creative Officer of Leo Burnett Canada says:
“We set out to champion the girls who were the future of the brand,”

In 2014, Always launched a new leg of its epic battle to make sure that girls everywhere keep their confidence through puberty and beyond by tackling the societal limitations that stand in their way. Since then, #LikeAGirl has gone from a simple phrase to a powerful and empowering movement.

3x more girls now have a positive association with the phrase Like a Girl
Using #LikeAGirl as an insult is a hard knock against any adolescent girl. And since the rest of puberty's really no picnic either, it's easy to see what a huge impact it can have on a girl's self-confidence. Always wanted to show that doing things #LikeAGirl is amazing!
Do we limit girls and tell them what they should or shouldn’t be? Do we box them into expected roles? Well, Always asked, and the answer was shocking: 72% of girls do feel society limits them. Always’ mission is to empower girls everywhere by encouraging them to smash limitations and be Unstoppable #LikeAGirl.
44 new Girl Power emojis made available on mobile & social platforms
Playing princess, getting their nails done, dancing in bunny ears – is this a true representation of all the things that girls do? 
That’s the question Always asked a few years ago when taking a critical look at how girls were portrayed in emojis.
A picture is worth a thousand words and Always wanted to empower girls to show that they can do anything.
70 percent now believe young girls would be more confident if they played sports
7 out of 10 girls feel they don’t belong in sports. And as they’re pressured to conform to societal expectations, it’s no wonder that at puberty girls’ confidence plummets and half quit sports. Yet sports are exactly what help girls stay confident! Always wants to keep them playing #LikeAGirl and is inviting everybody to join in to rewrite the rules.
At puberty, 50% of girls feel paralyzed by the fear of failure, with a majority of girls feeling that societal pressure to be perfect drives this fear of failure.
This leads to girls avoiding trying new things because they’re too afraid to fail. But the truth is, failing is a good thing!
It helps us learn, grow and ultimately build confidence. Let’s keep her going #LikeAGirl!


ALWAYS| Girl Emojis #LikeAGirl

BRAND: Always
BRAND OWNER: Procter & Gamble
REGION:Europe, North America
DATE: March - April 2016
AGENCY: Starcom


At puberty, girls’ confidence plummets, often because society limits girls to stereotypes. These stereotypes can even be found in subtle places – even on  their phones. 
Always conducted over 10 surveys worldwide to better understand girls’ confidence at puberty. One statistic serves as the cornerstone for the Always #LikeAGirl campaign: 56% of girls experience a severe drop in confidence at puberty. An additional statistic drove the insight for this brief: 72% of girls feel society limits them, which contributes to their drop in confidence at puberty.   
For this campaign, it needed to challenge society’s limitations and the primary target audience was girls ages 10-24. The secondary target audience included mothers of preteen girls.  
As the agency further explored the factors contributing to girls feeling limited, it discovered that girls are stereotyped in the language they use most: emojis. Girls send over a billion emojis every day, but do emojis represent them?  
While subtle, emojis are a representation of society’s bias. Starcom explored this bias in a social experiment with interviews of those most impacted: the real girls' whose confidence is in jeopardy. It turns out, unless girls only relate to being princesses and beauty-obsessed, the answer is no. In fact, 67% of girls feel that even emojis imply that girls are limited.  


For Always, Starcom wanted to engage with girls asking them to be part of the change and to share their ideas and suggestions for female emojis. The media strategy not only had to drive awareness of the issue but also encourage participation.  
Social media became the cornerstone and the call to action was key to incite participation, inviting girls to share ‘what emoji do you want, tell us #LikeAGirl’.  
It set out to rally girls all over the world to demand new, non-stereotypical emojis reflecting how unstoppable the girls they represent really are.  
As ideas poured in via social media, the agency was ready to help Always respond in real time with custom-designed emojis reflective of each suggestion. In the end, the idea was bigger than emojis. It was about challenging stereotypes, keeping girls confident and creating change. 


The Always #LikeAGirl - Girl Emojis film launched on March 2, 2016, to share the movement girls in 22 markets around the world with an additional push on March 8 for International Women’s Day.  

The campaign was the springboard for the video to reach as many girls as possible. The agency seeded it across social platforms, including YouTube to drive views and Facebook to amplify reach.  
Media Placements were supplemented with a public relations push with digital and cultural influencers on YouTube and Twitter. When First Lady Michelle Obama asked to be a part of the #LikeAGirl conversation, Starcom fueled the conversation amplifying the message across Twitter where Always drove even further engagement. It then partnered with Mrs. Obama’s Let Girls Learn initiative for an experiential event to empower girls on International Women’s Day in Washington, D.C. 
Paid and earned media support lasted for four weeks post launch in most markets, with an additional three months of support in high priority markets. Each market optimised to the places and content formats that were resonating most in local culture.  
And as planned, Always responded in real time with custom designs in social showing girls’ creations for their emojis that better reflect who they are, from wrestlers to paleontologists to general badasses. 


With 48+ million video views and thousands of girls all over the world demanding change, Always #LikeAGirl - Girl Emojis film was the #1 ad on YouTube for March 2016.  
It garnered attention from top-tier celebrity and cultural influencers, including tweets from actor/activist Emma Watson, media mogul Arianna Huffington, an invitation to ring the bell at the New York Stock Exchange, and even one of the most influential women in the world, First Lady Michelle Obama. The latter led to the partnership with her Let Girls Learn initiative.  
But perhaps no reaction to the rally for girl emojis was more thrilling than a response from the Unicode Consortium, the gatekeepers of emojis, asking Always to gather and pass along all the ideas for consideration. All ideas were shared with them, per their request, as they work towards the next emoji update, affecting phones all over the world. Google even joined this mission and requested a Girl Emoji code.  
Creating change in an effort to keep girls confident. No amount of media impressions can top that.

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