Amtrak:::Less hassle with Amtrak

BRAND OWNER:Amtrak
CATEGORY :Travel/Airlines
REGION :USA
DATE :2008

Unlike Europe and Asia, Rail travel in the US is not a dominant mode of transportation. In fact, over 98% of all US consumers are aware of national railway company Amtrak, but only 4% choose rail on any given year. Amtrak needed to change perceptions and get people to travel by rail instead of car or plane.

The rise in fuel prices in 2008 and subsequent financial toll it took on airlines and car travel created a perfect environment for Amtrak to change perceptions, targeting consumers at frustrating moments in their travels.

Amtrak targeted passengers at airports in the terminals, the baggage claim areas and the highway just outside the airports as well as taxi tops.

Amtrak could not purchase signage inside the gate area, so it ambushed it by gaining exclusive access through log-in wi-fi screens at regional airports and in CNN’s airport feed in 40+ airports to keep Amtrak in mind when passengers were delayed.

Amtrak also targeted petrol stations along the east coast of the USA, with a geo-targeted media buy in more than 1,500 gas stations – all two miles from the interstate, or 5 miles from an Amtrak station.

While consumers shelled out $4 a gallon for gas, they were reminded of Amtrak by ads on gas toppers and nozzle pumps.

Amtrak also sponsored local TV and radio live-read of traffic and weather report as well as search. As a result the number of people riding the train rose by 11.1%, with revenues rising by 14.2%. 27% of first time customers stated they would not have taken Amtrak had they not seen or heard the advertising.

Finally online bookings saw a 300% increase while cost per click decreased almost 50% and cost per booking dropped 88%