Itau Bank:::Speaking personally to customers

BRAND :Itau Bank
CATEGORY:Financial
REGION :Brazil
DATE :Apr 2008 - Dec 2008

Itaú Bank operates in the financial and capital markets, both in Brazil and abroad. With about 24 million clients, Itaú is considered the most valuable brand in Brazil, according to Interbrand
The bank was looking for a communication platform that would boost the banks business and optimize all the work that had gone before to establish the message: “Itaú, made for you”.

The idea was to make the consumer aware of the advantage of being an Itau client. The solution was the largest personalized print-media initiative ever attempted in the world: it inserted personalized ads in 1.2 million issues of the widest-circulated magazine in the country – Veja.

The challenge involved working out who out of Veja’s subscribers was an Itaú client and which type of account they had, who was not an Itaú client and who was an Itaú employee.

Each one of them received at home a personal ad containing his/her name, emphasizing the fact that the bank was actually “Made for you”.

The bank also developed a two-pointed pencil, where one point represents Itaú, and the other its clients. The idea was to show the balance between the two.
At the end of 2008, the brand’s equity index had grown substantially, making Itaú the favorite brand, and “top of mind”, in the category, in addition to the bank’s being named the most admired bank in Brazil “*Source: TNS Interscience) and the most valuable brand in Latin America. (*Source: Interbrand).