How Important is Ownership?

Market Leader
Issue 29, Summer 2005
How Important is Ownership?
Chris Middleton

Sociovision Ltd

Recent research suggests the place that possessions occupy in our lives is changing, slowly but surely. Look back to the 1960s, for example. The mass market was built on the assumption that you worked hard, earned progressively higher salaries and bought more and more products that reflected your new money status. Today, selfactualising is about experiences, emotions, ethics and engagements – leaving less space for products.

As in any change, there is opportunity for those businesses that read the new reality and react in ways which align to the world as it is. The danger for so many retail and fmcg businesses is that they ignore the signs – or read the signs but enter a denial phase. My contention is that, like so many social shifts before, the change in attitudes to ownership is going largely unnoticed; it is creeping up by stealth and the proverbial frog is dying in the slowly heating waters.

If you look in the right places, you can see the results of these demandside changes all around. Retailers had a bad Christmas and continue to publish poor results. Articles appear regularly signalling the urgent need to rebrand brands, turn them into 'lovemarks' or revitalise them into 'powerbrands'. Marketing becomes more desperate in its tactics to seduce people – to the point where its activities are regularly criticised by MPs, watchdogs and journalists. Sales become an accepted way to make year-end figures rather than simply the method to clear stock for the next season – with the evident impacts on margins.

And here's the rub. While marketing has undeniably become harder, most analysis ignores changes to people's values as a significant driver of the retail marketplace. Typical complaints are that 'the competition just got stronger' or 'housing values are no longer growing' or 'demand is now limited to replenishment due to high household penetration levels'. And, of course, if everything else fails, we blame the weather. On the other hand, we rarely hear, for example, 'Some people are now coming to the conclusion that enough is enough and that increasing the amount of material possessions they own is no longer a central value in their lives.'

THE CONSUMERIST PARADIGM
To state our conviction in even stronger language, we are convinced that the very assumptions of the existing consumerist paradigm are increasingly out of sync with everyday reality. Moreover, we observe that most of contemporary market analysis and market research is so rooted in these traditional assumptions that it is blind to changes at the edges.

We hear about 'identity morphing', 'hyper wants', 'tribal belonging' and 'buying bulimia', and these are presented as the trends driving today's consumer. But what if the truth is increasingly elsewhere? What if companies are continuing to measure the past rather than anticipating the future focus?
Sociovision's research indicates the consumerist value set is becoming passé and new life is burgeoning beyond the old world of purchase, prestige and property rights. We have been able to identify seven archetypes, each with a specific new take on ownership. Let's look at just two of these archetypes, which sit outside of the mainstream consumerist logic, and illustrate their impacts on businesses today.

LIGHT LIFERS
Light Lifers do enjoy material possessions. It's just that they see no need at all to pay for them. In an era when so many have so much, their strategy of beg, steal or borrow is perfectly practical. What counts for them is to be able to use things for more or less short periods of time; individual access is the door and networking the key.

The ramifications are considerable for consumer goods companies. Renting and leasing are frequent means to access, although borrowing, filching and sharing are even better. The idea of spending money to acquire something, frequently does not even enter Light Lifers' heads. Their philosophy of travelling light means being weighed down by longterm commitments and 'for ever possessions' is the last thing they desire.

What challenges do Light Lifers lay down for marketers? Car companies, in particular, are scratching their heads about the move towards rental. Equally, they are worried that an increase in leasing contracts is blurring the perceived cash value of cars. In the future, many will only know that their Ford Fiesta costs £199 a month, the total cost being hidden from view.

The travel industry is also feeling the effects of Light Life attitudes. Why buy a package holiday when you can design a DIY adventure around visiting distant family and friends? Finally, ever wondered why people use internet cafés? Well, if you have recently bought a home media system you will soon understand. Light Lifers may or may not have the money to buy a new HP tower, but subcontracting the configuration and maintenance to the internet café owners meets their footloose objectives. Renting a screen for half an hour of emailing is so much lighter than plug-and-pain.

RESPECTABLE REBELS
The Respectable Rebels have grown up in an era where bytes replaced atoms and where the web is the new marketplace. Respectable Rebels barter rather than buy; in the peer-to-peer world, what is virtual is virtually free. Do not speak to these downloaders about legality since this archetype believes in rebels' law, where possessions are shared and where the payment for a transaction is the investment needed to set up the software.

The music industry has taken the best part of five years to cotton on to Respectable Rebels. The industry first threatened Napster: then it bought and closed Napster; then it attacked pirates through the courts and only latterly has set up legal download sites. The film industry is likewise threatened and has yet to respond with official sites. Meanwhile, millions use emule, e-donkey and so on to build their film archives. Less obviously, Respectable Rebels were some of the first to pile on board low-cost airlines. The price was seductive, of course, but, at the back of their minds, it was so sweet to put one over on the national airlines that had milked the market for so long. This time they
did nothing illegal but rebellious thoughts were part of the appeal.

The other archetypes we discovered were as follows.

Financially Challenged: necessity drives these people to access not possess. Hand-outs and rental are frequent means of accessing consumer society.

Freeloaders: a group of individuals whose high-powered network is the source of their wealth. They are parasitic consumers rather than purchasers; it is more important 'to know than to buy' and 'to seem' rather than 'to have'.

Old Style Socialists: supporters of sentiments like 'all private ownership is theft'; people with this leaning want collective ownership and public service to distribute wealth equitably.

Pre-Materialists: these are people who have never been fond of possessions, emphasising a simpler, sometimes spiritual, approach to life.

Post-Materialists: experiencing and being are the leitmotivs of this cluster, who have gone beyond possessions and now 'invest in lives'. They do consume, of course, but always for higher motives and ethics.

ANALYSIS
Taken together, Sociovision estimates that these seven archetypes represent around 55% of the population. Put another way, only 45% of British society today believes in full-on consumerism as a way to live, a route to happiness and a reason for being. Furthermore, our time series research indicates that, over time, this percentage of white-hot consumers is slowly declining. Meanwhile, the most rapidly growing groups are the Respectable Rebels (which we estimate at 4% of the population) and the Post-Materialists (at 9%). Interestingly, while the Rebels, in common with Light Lifers, are younger in demographic terms, Post- Materialists tend to be older. The fact that some older people have turned their backs on serial consumption would seem to scotch any hope that this is a passing phase linked to carefree youth trends. Moreover, we are convinced that these value changes, which now replace consumption at the centre of many people's lives, are more permanent than many in our industry hope.
In conclusion, we believe current marketing faces a significant risk of being blindsided by social evolutions despite some clear signs of the consequences of change. So much seems to be riding on the uninterrupted and unmolested continuation of the consumer marketplace – and yet archetypes surround us that threaten this continuity. Each archetype, remember, has a radically different notion of what ownership is all about. Retailers and consumer goods companies would do well to understand better the emerging social shifts, and plan how to reconfigure as a consequence.

Coke ad from Spain has grown men falling to their knees crying

March 12, 2009

One of the hottest videos right now is this Coca-Cola commercial from McCann Erickson featuring a 102-year-old Spanish man.
(It's up there with other hot videos featuring talking fish and exploding apples.)
Released in Spain in January as part of the brand's "Open happiness" campaign, it's logged more than 100,000 views on YouTube and inspired hundreds of blog posts.

The ad, which is in Spanish, shows the man traveling to see the (real) birth of a girl named Aitana, the newest addition to his family. He then tells the baby that he believes we were all born to be happy. The ad is supported by outdoor ads in seven Spanish cities that beckon people to take pictures of themselves in their own moments of happiness.



They're also encouraged to post words of advice for newborns on a Web site. Somewhat creepily, Coke has also collaborated with hospitals in Spain so that parents can set up webcams in nurseries, allowing Internet users to see newborns in their first hours of life and send them their "messages of optimism." Dubbed versions of the ad have aired in Portugal and Italy, but a Coke rep says there are no plans yet to bring it to the U.S.

Sephora:: flawless

by Jenn Gidman

May 26, 2008 issue

When the biblically renowned Sephora hotfooted it with Moses on his exodus to the Red Sea, she probably could have used a pitstop at the beauty retail chain that today bears her name—after all, all that time in the arid desert air surely didn’t bode well for a gal’s looks and general hygiene (though Yvonne De Carlo certainly held up well in the Cecil B. DeMille account).

Since its inception in 1969 in France (the first US store made its debut in 1998), Europe’s hottest beauty retail chain was acquired by luxury-products conglomerate LVMH in 1997 and now claims an extensive lineup of upscale skincare, makeup, hair, and fragrance products in a “visionary” retail setting. Customers can shop in-store, online at Sephora.com (boasting more than 12,000 products from nearly 200 brands), or through the brand’s catalog.

Today, more than 500 Sephora stores dot the global landscape (even Serbia, Oman, and Qatar have their own Sephora), inviting customers to browse the wares, spritz on the eau de toilette, and indulge in an afternoon of creative cosmetics, all in a setting where every customer is treated more like the regal Nefertiti than her hard-scrabble romantic rival.

The Sephora apple doesn’t fall far from the LVMH tree. Like its sister brands (LVMH is also the parent company of Louis Vuitton, TAG Heuer, and Moët and Chandon, among others), Sephora tries to lure in a free-spending demographic with dollars to drop on their beauty regimen. But it’s not just the stock on the shelves (including Sephora’s own private label) that draws in the aroma-obsessed crowds—it’s the whole Sephora experience.

Sephora doesn’t want shopping for your cosmetics to be relegated to something you squeeze in between dropping off your dry-cleaning and heading to a dentist appointment—the Sephora svengalis would rather you liken your visit to an afternoon spent at the spa or relaxing at a local coffeehouse. Taken right from the company’s own “Beauty Statement”: “Step in and enter a whole new dimension of shopping for beauty… Each of your senses will be delightfully stimulated in a stress-free shopping environment that celebrates the freedom and joy in exploring and sampling an unparalleled selection of beauty products.”

Who needs a hot-stone aromatherapy massage when you can just go shopping?
Adhering to this brand message means making its customers feel like royalty. Sephora tries to extend its “velvet rope” philosophy by offering attentive (but not stifling) customer service, a generous sampling program, and perks like its Beauty Insider card, a customer-loyalty program that offers personalized e-mails, insider-only products, and even a gift on your birthday.

It doesn’t hurt that Sephora is also able to track all your purchases through the card so it can more effectively sell its wares to you down the line—Big Brother is indeed watching from under well-groomed eyebrows.

The Beautiful People

The “open-sell environment” that the company promotes means that customers don’t have to feel guilty for laying their paws on the parfum. Instead, they’re afforded full license to handle the goods without the high-pressure sales environment of a department store, yet with more of an upscale feel (and more hands-on access) than your local drugstore. They’re free to explore, experiment, and play to piece together their own individual beauty curriculum—an integral component of the Sephora brand.

The spartan store design promotes ease of use for busy beauties. The major categories (skincare, fragrance, haircare, etc.) are featured in simple glass displays, as neatly organized as a taxonomist’s medicine cabinet, all within easy view (and touch). As long as you know your ABCs (everything’s alphabetically arranged according to brand or designer label), you’ll be able to find your BORBA, Bourjois, and Burberry in short order. It’s a cosmetic shopper’s dream, whether you’re in the mood to spend hours sampling the wares or you actually do need to pick up your beauty products on your lunch hour.

Don’t go searching for Maybelline or Cover Girl here: Some of the store’s most popular brands include Dior, Cargo, and Smashbox, as well as hard-to-find brands such as Fusion Beauty, T3, and Anastasia. They’re all there on the freestanding racks with sticks for perfume sampling, open tubes of lipstick, and a handy bottle of makeup remover to wipe all evidence away before your boyfriend gets back from the Gap and Sharper Image.

Though don’t be surprised if your man sticks around once he’s inside: While most guys wouldn’t be caught dead getting a makeover at the Bloomie’s cosmetics counter, somehow it doesn’t seem odd to see an alpha male sampling Peter Thomas Roth botanical buffing beads inside Sephora. Age knows no bounds within the Sephora realm, either: You’re just as likely to rub elbows with a teenager picking up a Juicy Couture gift set as you are to see her grandmother making a Clinique or Lancome purchase.
The Big Sell

While there are always Sephora staff on the ready to help you with your selection, you don’t have to run through the front entrance to avoid being attacked by the “spritzers” or have to butter up the salesperson to find out the price of that Stella McCartney tote. Employees are all well versed in the art of the subtle sell, knowing when to approach and offer beauty tips, and knowing when to let you enjoy your makeup demo in peace.

In fact, Sephora's hired hands (or “cast members,” as they’re called) are one of the other factors the company hopes to differentiate themselves with. Each team member undergoes intensive training in a skincare, hair care, and general beauty program to assist customers with their inquiries.

In October 2007, the company opened the doors to Sephora University, a 25,000-plus-square-foot training facility with more than 30 programs for employees, including Science of Sephora, a weeklong class in general beauty; Encore classes, an additional weeklong session that allows employees to specialize in skincare, color, or fragrance; leadership courses; and product master classes provided by individual cosmetics brands themselves to teach specific techniques unique to each brand (though, unlike department store counterparts, Sephora consultants aren’t “encouraged” to push certain brands on their unsuspecting clients).

To pump up their workforce (and ostensibly pump up its image as the “beauty authority”), Sephora also recently conducted a nationwide talent search of its employees and put together its first Pro Beauty Team, which now represents the company at in-store events and fashion shows nationwide (the chosen members also claim bragging rights as anointed beauty gurus in their hometowns).

Strategic Alliances

While it’s positioned itself as the ultimate beauty expert, Sephora isn’t above aligning itself with leaders in other industries to strengthen its own brand position. The first major synergistic relationship it formed was with the J.C. Penney department store chain, creating a “store-within-a-store” retail concept that positions each Penney’s Sephora in the center core of the store, staffed by Sephora consultants. This offensive strategic move indicated the cosmetics giant wasn’t content to passively compete with the department-store cosmetics counter across the mall aisles—it was ready to invade and vanquish from within.

The Home Shopping Network (HSN) was next Sephora’s next co-branding conquest. Starting in February 2007, five hours of HSN programming each month was committed to Sephora shows, featuring Sephora experts presenting a plethora of new products and brands. This enterprise proves lucrative for both companies: HSN ups Sephora’s visibility factor by bringing the brand into more than 89 million households (the network’s increasingly sophisticated 25-to-54 female demographic has long since moved beyond appliquéd cat sweaters and cubic zirconia), and Sephora offers HSN an extensive and popular beauty channel to add to its portfolio.

But though Sephora is all about looking good on the outside, it also recognizes that beauty really comes from within, leading to its teamwork with Operation Smile, a not-for-profit medical organization that offers help to kids with cleft lips and palates. As part of this alliance, Operation Smile’s logo was positioned on Sephora products, raising awareness and funds for the charity (a portion of each sale went to the medical organization).

Of course, high-profile promotions, “university”-trained staff and customer appreciation cards do not a luxury brand make. While Sephora is trying to sell elements of the high life, some in the industry fear that it represents a “dumbing down” or devaluation of true luxury items—after all, where else can you get a hedonistic makeup consultation, then head across the mall to Dave & Buster’s to grab a Bud Light and a game of Skee-Ball?

So far, though, mainly through word of mouth and viral campaigning, Sephora has managed to bridge the gap between drugstore drudgery and department-store counter coercion to enjoy the sweet smell of both its perfumes and its branding success.

Boxed Water is Better: A new water brand ditches the bottle.

A new water brand ditches the bottle.
About 90% of the Boxed Water container is made from renewable resources, trees, which are sourced from certified, ethically managed forests. The package shape and material means the boxes can be shipped flat to the water plant. Because more boxes can fit in a truck than bottles, Boxed Water requires fewer truckloads and, thus, less carbon expenditure.






























Full Credit
Client: Boxed Water is Better
Designer: Benjamin Edgar






















"[We] started with the simple idea of creating a new bottled water brand that is kinder to the environment and gives back a bit. We found that water shouldn't be bottled at all, but instead, boxed. So we looked to the past for inspiration in the century old beverage container and decided to keep things simple, sustainable and beautiful.About 90% of the Boxed Water container is made from a renewable resource, trees, that when harvested in a responsible, managed and ethical way serve as an amazing renewable resource that benefits the environment even as it's renewed. Our carbon footprint is dramatically lower because our boxes are shipped flat to our filler and filled only as demand is created, as opposed to most bottled water companies that ship their empty bottles across the globe to be filled, then ship them back for consumption. The flat, unfilled boxes can fit on 2 pallets, or roughly 5% of a truckload. Empty plastic or glass bottles would require about 5 truckloads. Our cartons can also be broken down to their original flat state, are recyclable in most areas and will be recyclable everywhere shortly. We're also giving 20% of our profits back to the resources our product is composed of--water and trees. Not only does it simply make sense, but we really enjoy supporting water and forestation organizations as it's part of our company's ethos and way of thinking to give back and participate. All that and an over-arching focus on simple and beautiful design that compliments our brand as well as the spaces it's sold and consumed in."

Six Ways with Social Media

Six Ways with Social Media

View more documents from Ayman Sarhan.

Goldschläger

Goldschläger
flakey?
by Abram Sauer
March 23, 2009 issue

For decades, Goldschläger, the cinnamon-flavored alcohol with real gold flakes in it, was a strongly branded product. Recently, however, the brand has weakened, and its decline perfectly illustrates the difference between having a strong brand and having strong name recognition. Let’s begin by examining the main characteristics that differentiate Goldschläger from other brands: 1) it contains real gold flakes and 2) … nothing else.

Goldschläger’s brand is not entirely ineffective, but it is limited by its single-platform approach in such a competitive market. The product’s uniqueness is easily replicable and consequently not a great brand strength. For example, if I launched an alcoholic beverage that contained gold flakes and named it Bullionhessë, I would have already replicated Goldschläger’s core brand strength.

In fact, there are several spirits brands that feature flakes of gold, including Danziger Goldwasser and Gold Strike. Gold Rush is a newer brand (presumably launched to capitalize on Goldschläger’s sudden popularity). Until recently, Goldschläger’s dominance over these competitors was largely due to favorable distribution. How many bottle shops need to carry a full line of gold-flake-infused spirits?

Originating in Switzerland and now homed in Italy under the Diageo stable of spirit brands, little can be easily learned about Goldschläger’s beginnings. (Diageo declined to participate in this profile.) What is known is that it is a cinnamon-flavored schnapps and that the gold leaf floating inside amounts to less than a tenth of a gram. Rumors that the gold creates microscopic cuts that speed alcohol absorption have been largely disproved.

Before addressing the deep shift currently going on with the Goldschläger brand, it’s important to note a fundamental paradox Goldschläger faces: price point. The brand could set a price point that would be on par for a beverage with real gold (!) floating around in it (i.e., the Dom Perignon range), but that would likely result in few consumers because—other than flamboyant grotesques like Donald Trump—genuinely wealthy people tend to want their high-end brands more subdued. Yet, by setting a low price point (i.e., its current sub-US$ 30 one), consumers will scrutinize why a drink that’s supposed to have real gold (!) in it costs about the same as a bottle of mass-market tequila.

For many years Goldschläger existed largely as a novelty—that crazy booze with real gold in it! Then came the rise of Jägermeister, a drink with which Goldschläger would come to share much more than umlauts—namely, a future alongside each other on bar shelves everywhere.

Once a German digestive aide, Jägermeister rose to popularity with hard-drinking American youth thanks almost entirely to marketing by the legendary Sidney Frank (who then went on to make Grey Goose vodka and Corazon tequila top-shelf brands). Jägermeister sales in the US went from just over 50,000 cases a year in 1985 to 2.7 million just 20 years later. The originally-dour brand’s unlikely rise, like Pabst Blue Ribbon beer’s recent explosion, has inspired competing brands and attention, with even the Washington Post throwing in its two cents by declaring, “Tuaca soon will be the new Jagermeister.” A bold statement that will almost assuredly mean it will not.

Somewhere along its move from German diuretic and occasional insect trap bait to college fraternity party staple, Jägermeister became entwined with Goldschläger. A bevy of recipes now combine the two into a rogues’ gallery of shots, including the “Oatmeal Cookie,” “Four Horsemen,” “Viking Funeral,” “JägerSchläger,” “Tonya Harding” and “Dead Hitler.” The difficulty of actually doing a Goldschläger shot (due to intense flavor) has also tied its character to Jägermeister’s. The connection to this “scene” has changed the Goldschläger brand identity from one of novelty item to one associated with drinks that end in the word “bomb.” Its rise in popularity has been noted in pop culture as well, where the brand appeared on the hit show The Office ((Dwight: “Goldschläger. Extra flakes.”) and was spoofed in the film Superbad (as “GoldSlick”).

This brand metamorphosis has been puzzling for Goldschläger. In addition to a change to the brand’s identity there is also a power shift in which half of the brand’s owner-consumer relationship is doing the most identifying. Diageo is losing some control of its brand—a common consequence from a boost in business. The real challenge for Goldschläger, however, is to engage its new identity.

In 2003, Goldschläger attempted to court its new demographic. It went poorly. With ads featuring very young men holding Goldschläger bottles and wearing protective equipment like crash helmets and safety goggles, the brand made the invite: “Drinking a shot with friends should be enjoyable. So be careful out there.” Consumer groups were not impressed or amused. Diageo pulled the ads and appears to have learned its lesson, as no others have been forthcoming.

And why should they? Even without conventional advertising, Goldschläger’s popularity benefits from the undercurrents of the in-the-know. One trip through YouTube’s collection of “Goldschläger” related videos is all the promotion the brand needs. This collection even includes a homemade near-genuine ad. The brand is so at peace with its trajectory that it doesn’t even bother maintaining a website (having been “currently undergoing maintenance” for quite some time).

Yet it is a stretch to think that any of Goldschläger’s current market would want to go to their official site. That’s what a Facebook page is for: “Goldschläger... It’s like someone chewed a shit load of Big Red and spit in my mouth. But it’s totally awesome...” Indeed, Tama of Napa, California, indeed.

With that level of customer loyalty, Goldschläger’s brand is poised to become stronger and stronger one shot a time.

AWM Hot List '09: Top 10 Magazines

AWM Hot List '09: Top 10 Magazines
March 22, 2009
-By AdweekMedia Staff

Methodology

The Hot List and 10 Under 60 Hot list annually recognize consumer magazines with a recent track record of standout advertising revenue and page performance. To be considered, a title’s ad results must be tracked by the authoritative Publishers Information Bureau.

For the Hot List, we look at the last three calendar years, and for 10 under 60, the last two years. Thus, for the Hot List, a title must have been published for at least three years and must have taken in $60 million or more in annual ad revenue, while for 10 under 60, a magazine must have been published for at least two years and reported annual revenue of less than $60 million. You’ll notice that this year, we raised the eligibility cap for the small list to $60 million from $50 million. We did so to reflect the industry’s 23 percent revenue growth since 2003, when the threshold increased to $50 million from $40 million. In examining magazines’ ad performance over time, we give the greatest weight to the most recent year. W

e consider the performance of each title against its category peers, as well as the vitality of the category overall. We also evaluate circulation quality and performance, paying particular attention to the closely watched barometer of newsstand sales for the second half of 2008, as reported by the Audit Bureau of Circulations.

Finally, we consult a number of influential media buyers, who provide insight on which magazines they and their clients favor at the moment. So, please turn the page for this year’s AdweekMedia Magazine Hot List.

1. The Economist 2. Elle 3. People 4. Women's Health 5. Every Day With Rachael Ray 6. Real Simple7. Men's Health8. Family Circle 9. Vogue10. New York

Best Ads March 18, 2009

The week's best TV commercials-a review from BestAds.tv

Subway Art Gallery Opening

From http://improveverywhere.com/, 50 Improv Everywhere agents create and art gallery opening on a subway platform

Gum…Usful

Gmail Offers Point Of Return For Repentant

Spammers March 20th, 2009
Finally, those folks at Google are earning their free lunches.

Today the tech company announced that its Gmail service now has an Undo Send button that lets people stop an email message.

Handy for when you wrote that angry rant just to blow off steam, not to actually dispatch. Or when you accidentally hit “reply all” (a pet peeve of many colleagues here at mobileStorm).

Or when you have second thoughts about sending spam and realize your sender reputation is more important.

Unlike penning a snap-reaction email, though, the “Undo Send’ requires a little forethought. You have to go into “Settings” and the the “Labs” tab to activate it. And it only delays the message for five seconds–so the service doesn’t replace personal responsibility.

Small inconvenience. And a heck of a lot more useful than the drunk-messager test Google crowed about last fall!

Recession-Fighting Incentives

To spend or not to spend, that is the question that a lot of people find themselves asking more and more these days. And while people’s purchase decisions often change when they’re on a budget, the decisions are not always as simple as just comparing price tags. There are two sides to the customer value equation: what you pay and what you get. And though slashing prices can be a quick way to close the sale, most people are still willing to pay for the brands that add value by adding the extras that make it worth it—the assurance that they are spending wisely. These recession-fighting incentives can be a great way to earn the attention, business and, hopefully, loyalty of audiences trying to make the tough decisions between the things they can’t afford and the things they can’t afford to pass up.

With consumers demanding more for their money, more companies are cutting prices to offer the “best deal,” which can come at the expense of the bottom line and brand perception. And now, more than ever, it’s important to stand out. Maybe marketers would be better off fighting the recession with incentives that add value and provide distinct business advantages instead. Creating tangible and rational value allows consumers to spend more wisely especially in this climate of frugality.
Hyundai: Assurance
Instead of simply discounting its already economical line of vehicles, Hyundai is addressing consumer fears with an innovative return policy: Hyundai Assurance. Those who finance or lease a new Hyundai can return the car for no additional charge if they lose their job within a year of purchase.


The incentive has helped Hyundai distance itself from America’s Big Three automakers and increase sales 14%, nearly doubling its Instead of simply discounting its already economical line of vehicles, Hyundai is addressing consumer fearswith an innovative return policy: Hyundai Assurance. Those who finance or lease a new Hyundai can return the car for no additional charge if they lose their job within a year of purchase. The incentive has helped Hyundai distance itself from America’s Big Three automakers and increase sales 14%, nearly doubling its market share as industry-wide, new-vehicle sales fell 37% last month.



Harley-Davidson: Ride Free

Ride Free Guarantee is ideal for riders looking to join the “hog family” and experience the freedom Harley-Davidson promises, but who are also worried about the current financial situation. New owners purchasing a Sportster will have the opportunity to trade it in for the full MSRP at any point within a year’s time. “Ride Free” introduces the idea of trading up within the brand from day one, giving riders the opportunity to test drive their new bike for a year before moving on to higher-end models.





Sears: Layaway
In an effort to entice consumer spending over the holiday season, Sears brought layaway back to its stores — nearly two decades after doing away with it. The program, with roots dating back to the Great Depression, was reintroduced as a direct response to customer demand in the face of the current economic Davidson promises, but who are also worried about the current financial situation. New owners purchasing a Sportster will have the opportunity to trade it in for the full MSRP at any point within a year’s time. “Ride Free” introduces the idea of trading up within the brand from day one, giving riders the opportunity to test drive their new bike for a year before moving on to higher-end

Oh Look, Ford Has an Assurance Program Now

Ford announced today an "It's OK if you lose your job or can't afford the car we just sold you because we'll just pay for it for you like Hyundai" program today, presumably so you'll go buy one of their cars. To incentivize you further: 0% interest on certain Ford, Lincoln, Mercury vehicles. If the "Ford Advantage Plan" feels like a lotion-less HJ, read on; the auto-maker somehow has $700 a month for you, times 12 months, if you lose your job.
If you ask Hyundai, it's all one big goof because according to this one guy who works there, no one has used the program yet. As in zero people, people. That's probably why Hyundai tacked the Plus thing (they pay your loan for three months, then you can sell the car back).

Apple / iPhone: OS 3.0, featuring cut, copy and paste

Apple announced an update to the iPhone operating system at one of its love feasts in Cupertino today. The update will be available this summer as a free upgrade for the iPhone 3G, and for $9.95 for the iPod touch.

Top of the wish list was fulfilled with Cut/Copy and Paste, finally streamlining the OS with a feature that's been in Windows and Macintosh since their beginnings. The system will work by double-tapping or dragging across text, selecting cut, copy or paste in the bubble above it, and then using a similar routine to paste it into another place, or across applications.
What else is new in the upcoming iPhone OS 3.0?

Search: Last year Apple added search for contacts, and now there will be the ability to search your email, calendars, iTunes, and notes. Also added will be Spotlight, letting you search across the iPhone for a keyword.

MMS: the widely adopted Multimedia Messaging System will now work on the iPhone, letting you attach photos or audio clips to text messages for instant, you-are-there fun. You can also forward and delete messages.

Stereo Bluetooth: Inexplicably missing on the iPhone, now you'll be able to listen to stereo music over Bluetooth. Still missing: wireless synching via Bluetooth. The bad news? This stereo Bluetooth goodness and MMS won't work on iPhone 1.0.

Landscape typing in Apple Apps: Now you can turn your iPhone on its side and type with a larger touchscreen keyboards, a feature that was available in some situations but not in email. Finally.

Voice Memo: Record yourself a voice message, play it back easily.

Modified Google Maps application: now lets developers use Google Maps in their apps. But the big news is this will allow "turn-by-turn" applications, bringing GPS navigation to the iPhone. However, because of licensing issues, developers will be required to provide the maps.

Multiplayer connectivity: The iPhone will automagically discover other iPhones running the same app, and you can play games with them. Welcome to the social.

Accessories communication: Apps will be allowed to communicate with external accessories, such as a blood pressure cuff, FM tuner, or equalization for a docked speaker.

Push Notification: While Apple promised one-way background functionality ("push notification") last year but never delivered, Apple's SVP of iPhone software Scott Forstall says he means it this time.

No Background Processing: Apple tried running background processes on the iPhone, but the battery life was reduced by 80%, and there was a significat performance hit. That's why they're going with push notification, a one-way process that lets you know when you've received a message but requires you to open the application to respond.

New Apps: ESPN showed a streaming video application that also takes advantage of the iPhone's push capability, notifying users of sports scores. Electronic Arts demonstrated its The Sims 3 game, flaunting the iPhone's clean playback and animation capabilities. And, you can buy stuff within apps.

What's Missing: Still no support for Flash video and applications in Safari. No tethering, the ability to use the iPhone's 3G connection to get online with your laptop. Even though Apple says it's "supporting tethering on the client side," its providers aren't playing ball just yet. No video recording.

HRP-4C robot ready to put human fashion models out of work -->

Just in time for Fashion Week In Tokyo, Japan's National Institute of Advanced Industrial Science and Technology has unveiled the HRP-4C fashion model robot.

As you can see in this video, the robot has a series of motors situated throughout its 5-foot tall, 95-pound body that give it a rather life-like appearance.

We've seen walking robots that look like Transformers wannabes, and we've seen android models that essentially function like animatronic toys, but the look of HRP-4C truly begins to take us into Ghost In The Shell territory.

The HRP-4C is scheduled to command the catwalk next week during Tokyo's five-day fashion extravaganza.

Coca Cola Oldies

Legendary Honda “Power of Dreams” TVC

Hanger..How did it happen?

Competition... India style

Herederos de lopez Wine

Three labels for three different qualities of this wine.

- Young wine (2008)

- Aging wine (2006)

- Vintage wine (1989)
Designer: Nuria Herrero

Country: Spain

Tropicana "Squeeze"

Brand: Tropicana Pure Premium Fruit Juices

Agency: Arnell Group

Review Date: January 09, 2009

I'm torn over Arnell's "Squeeze" campaign for Tropicana. The name does immediately bring freshly squeezed orange juice to mind, and the "It's a natural" tag deftly suggests the 100 percent pure premium nature of the brand. The new carton's also pretty snappy.

My problem: The over-bright, sugary sweetness of the visuals. They're straight outta Mad Men-era chirpy-family sitcoms like Leave It to Beaver or Make Room for Daddy. Such idealized families were Hollywood inventions, even when Ike and JFK sat in the Oval Office.

We all know families fight like cats and dogs at the breakfast table; bratty brothers are lucky to survive.

Tropicana's perfectly posed A.M.-hugs imagery turns my disposition a tad sour. Ah well, it's a fine line between sweet and sappy -- and 100 percent purely a matter of personal taste.

Tommy Hilfiger "L.A."

Brand: Tommy Hilfiger Apparel

Agency: In-House

Review Date: February 10, 2009

Tommy Hilfiger strives to tell "American Stories" in a new global print, out-of-home and online campaign produced via its in-house creative team in tandem with Radical Media.

The work is high-concept in that it seeks to present a "cinematic treatment of iconic American cities," so, starting with Los Angeles, the nation's film capital, makes sense.

The oddly bland executions, unfortunately, should have been left on the cutting-room floor, as the spirit of L.A. is missing entirely, and the work looks as if it could have been shot almost anywhere.

Cliches of the Hollywood scene -- like a movie location trailer and actors holding scripts -- might not even be immediately recognizable as such to consumers quickly flipping through the pages of magazines. Another take in a new setting is sorely needed. Here's hoping Tommy's act plays better on Broadway.

Can Am Spyder "Need"

Brand: Spyder

Agency: Cramer-Krasselt

Review Date: March 18, 2009Yes,

ًWe're in a period of austerity. But people still want to indulge themselves in small or big ways, and they'll be receptive to ads that (in the right way) give them permission to do so.

This ad for Can Am's Spyder, via Cramer-Krasselt of Milwaukee, takes due note of the bad economy and people's current disinclination to buy things they don't need -- for instance, $16,000 three-wheeled recreational roadsters. So, the brand doesn't come off as oblivious, as could easily happen these days with an ad that introduces such a conspicuously inessential product. But it's also true (as the ad suggests) that people have in their heads a hierarchy of the unnecessary items they want - some of which people may be prodded into regarding as items they almost need. The ad's mixture of brashness and realism wouldn't work for every product, but it seems in sync with the self-image of the people most likely to buy these things. I suspect those consumers will enjoy the implication that they remain undaunted while other consumers are running scared.

Whether this will motivate them to go out and actually spend thousands of dollars on a souped-up tricycle remains to be seen, but the ad will at least get them daydreaming about the possibility of doing so. --Mark Dolliver

Valspar "Starfish

Brand: VALSPAR PAINTS
Agency: Euro RSCG Worldwide

Review Date: March 17, 2009

Here's a campaign that's much more intriguing than watching paint dry. Rather than show freshly painted houses (or rooms inside houses), Euro RSCG in Chicago treats us to various natural entities dipped in vivid Valspar colors. In two different print iterations, we're shown a starfish dripping purple and peppers glazed with blazing red.

Agency and client deserve credit for thinking outside the can, as it were, and crafting some unexpected and compelling imagery in a category where the creative often lacks appeal.

That said, the central point seems muddled, as consumers might dismiss the artsy trappings and wonder instead how these hues would look on their living-room walls. And wags could complain that natural beauty is being perverted -- or creatures harmed -- just to keep the campaign's slim premise from growing thinner. --