The six most important words: "I admit I made a mistake."
The five most important words: "You did a good job."
The four most important words: "What is your opinion?"
The three most important words: "If you please."
The two most important words: "Thank you,"
The one most important word: "We"
The least most important word: "I"
Services like Skype and MSN allow people to see each other when they speak on the telephone, but these computer-based solutions can be too complicated for some people Turk Telekom developed a non-web video phone that was easy to use, with no start up procedure or software install. The product, Videofon, was targeted at the older, less computer literate customer who relies heavily on traditional telephone services.
The challenge was to show these people the benefits of video phone calls and show how it could enable them to communicate with relatives living abroad. Turk Telekom teamed up with National Geographic to create a personalized advertisement that would allow the reader to see what they would look like if they used Videofon. Turk Telekom ran a major TV, radio and online campaign encouraging people to send in their pictures. This was supported with a grass-roots campaign that placed promotional staff in shopping centres to take people’s pictures. Non-subscribers to National Geographic were incentivized with two free issues of the magazine if they submitted a photograph. Everybody who applied to the promotion subsequently received a specially-designed, published and hand-delivered issue of
National Geographic. Inside, when they turned to the Videofon ad, they saw a picture of themselves and a special, individual letter.
As a result of the activity, Turk Telekom sold out of Videofons in two months. More than 2,100 people sent in photos and received personalized editions of National Geographic.
