SHIFT: The end of television

. . . Then everything changed. Cable and satellite TV emerged, then expanded to hundreds, now thousands, of channels. Internet and network providers really kicked things into gear. Cellphones made it even crazier. Throw in Netflix, Xbox and PlayStation 3 streaming, along with Roku, Amazon Video on Demand, Apple TV, Blockbuster MediaPoint, Vudu, Zvbox, Boxee, and XStreamHD, and it's just plain nuts. Watching TV got complicated, and everyone, particularly the networks, scrambled to keep up.

Johnsonville Sausage

Overview
Weave Johnsonville brats into American culture by introducing the brand to key influencers and driving media coverage.

Objective
Through and on-going news bureau and special events, create opportunities for consumers, media and influencers to experience Johnsonville brats.

Strategy
Build a steady drumbeat of news with seasonal stories, tips and recipes. By partnering with key spokespeople already aligned with Johnsonville, leverage their authenticity to drive media awareness and create memorable consumer interaction.

Program Elements -- Creating the Brat News Network
Johnsonville Sausage was looking for a way to put its delicious, Austrian bratwurst on the national map. After years of successfully growing its business to be the leader in the category, the company was successful, while also being one of the best-kept secrets in the U.S.

· Brat News Network: We developed the Brat News Network to give the company its just desserts. The BNN is an aggressive media outreach strategy, which includes enlisting every possible media outreach tactic. From top tier media spokesperson and grilling guru Steven Raichlen, to satellite media tours, desk-side briefings, messaging, training, “Make Summer Sizzle” press kit, “Tailgating Tips and Techniques” outreach, and a steady drumbeat of pitching, the Brat News Network is taking the humble, coarse-ground and highly seasoned sausage to new “links”!

· Johnsonville Bratwurst Tailgating Hall of Fame Recipe Contest: Tailgating season is a bratwurst’s time to shine. Fans from across the nation hit parking lots before each game with time-tested favorite recipes. In fact, according to a survey of more than 3,000 tailgaters across America by www.tailgating.com, 71 percent of Americans tailgate at least six times per season. In fall 2004 Boomer Esiason, legendary NFL Quarterback and CBS Radio Monday Night Football Announcer, teamed up with world renown Johnsonville Brats to search for America’s favorite bratwurst tailgate recipes and grilling tips. And, each week during nationally broadcast Monday Night Football games, Esiason inducts one winner into the “Johnsonville Bratwurst Tailgating Hall of Fame.” Each winner received a year’s supply of Johnsonville brats and is eligible to compete for the title of MVB—Most Valuable Bratwurst.

The grand prize winner, to be announced on or around January 15, 2005, will receive the “World’s Ultimate Tailgate Party” with the Johnsonville Big Taste Grill rolling up to the winner’s hometown during the professional football championship game in February and hosting an all-expense paid tailgate party for their friends, family and neighbors. Johnsonville’s Big Taste Grill is a converted semi truck sporting the world’s largest grill weighing in at 53,000 pounds and 65 feet long. The grill can cook an amazing 2,500 brats an hour. For each winning recipe or tip, Johnsonville makes a donation of $5,000 to the Boomer Esiason Foundation, with a pledge of $200,000 total to the Foundation.

· Pentagon Brat Festival – A day of brats and music: Johnsonville sausage loaded up its Big Taste Grill and headed out to the Pentagon on Oct. 7, 2004 for a traditional Wisconsin “brat fry.” Together with Miss America, Miss Virginia and Washington Redskin Cheerleaders, the sausage company set out to raise $25,000 for the Pentagon Memorial Fund by selling $5.00 lunches to the employees of the Pentagon. The Pentagon Memorial Fund is currently campaigning to raise $17.5 million to build a beautiful memorial park and $10 million for an endowment to maintain it for future generations.

Results
· More than 1,000 placements, including ESPN Cold Pizza, FOX & Friends, WB11, New York, Woman’s World, RedBook, Fresno Bee, WTXF-Fox (Philadelphia), Popular Mechanics
· First time ever media briefings with top tier consumer magazines including Woman’s Day, Country Living, First for Women
· Coverage in more than 7 non-traditional brat markets, including New York, Boston, California, Florida, Washington DC, Denver, Seattle
· Total advertising equivalency: more than $685,000
· Reached more than 69,000,000 consumers nationwide!

Top 25 Apps by Penetration of Apple App Users

Drink poster slammed by ASA ruling

08-Apr-09, 06:00
LONDON - A poster claiming that POM Wonderful pomegranate juice could help consumers "cheat death" has been axed by the Advertising Standards Authority.





The poster, which showed a bottle of the juice with a severed noose around its neck, attracted 23 complaints from people who felt the ad communicated false and misleading health benefits.POM Wonderful argued that consumers were unlikely to take seriously the obvious untruth in saying that the antioxidant power of the juice could help cheat death.

The company claimed that it was a typical technique in poster advertising to use a powerful, yet brief statement to sum up the brand.However, some of the complainants had interpreted the ad to mean that the antioxidant power of pomegranate juice contributed somehow to a longer life.
The ASA noted that the claim "cheat death" was an exaggeration, however, it was felt the overall ad text was ambiguous and if read as a health claim, was likely to mislead.
The ad must not appear in its current form again.

Advertising Standards Authority scraps Tesco poster ad

08-Apr-09, 06:00
LONDON - A poster featuring a 50 per cent off promotion in Tesco stores has been banned by the ASA for including items not in the sale.
The poster showed an iPod nano plugged into a docking station next to a price tag of £74.98, with £149.97 and £99.97 crossed through. Additional small print stated "Ipod [sic] not included".

Three people complained that the ad was misleading as it implied that the iPod was included in the price.

Tesco Stores argued that the iPod was shown installed in the docking station for illustrative purposes only and the small print at the foot of the ad supported this.

Tesco believed that customers would not expect that the iPod was included in the offer as it generally retails at about £100.

The ASA felt that the main body of the ad, which featured just the illustration and price, did not explain properly what was for sale.

The small print was not felt to be sufficiently prominent to ensure it was not overlooked by customers.

Therefore, the watchdog concluded that the poster was likely to mislead and must not be shown again in its current form.

Tesco assured the ASA that it would give clearer item descriptions in future advertising.

How to use “official” envelopes for direct mail

There are two basic envelope strategies for direct mail packages: the teaser envelope and the mystery envelope.

The teaser envelope is just what it sounds like. It’s a direct mail envelope covered with teaser copy about the envelope contents. This makes it clear that the contents are advertising something. Often there are photos or illustrations, copy details, even a statement of the offer.

The mystery envelope by contrast, generally gives you no clue about the envelope contents. Sometimes the envelope shows nothing more than the return address and postage or looks like a personal communication.
The idea here is for the mailing to not look like advertising.
“Official” envelopes are a subset of the mystery envelope. They don’t tell you exactly what’s inside, but they raise the curiosity level by making it appear as if the contents are important and urgent.
Here’s an example I received recently:













This official looking envelope uses a simple red bar across the front with the words “OFFICIAL BUSINESS” and the outline of an eagle, giving it a semi-governmental appearance. The words “Immediate Reply Requested” adds a touch of urgency.

Also note how the Washington D.C. address works with the concept. There’s no printed indicia, but rather metered postage, something used for business correspondence.

No teasers. No handwriting. No pictures. No clue about what’s inside. All you know is that this envelope looks important and better be opened. I knew the technique being used and even I felt compelled to open it.

What’s inside? A renewal notice from Advertising Age. Do I feel tricked? No. And that’s the beauty of the official envelope. While it creates the impression of an urgent message, it doesn’t mislead you in any way.

When should you use an official envelope like this? My general rule is that if there is any doubt about whether you should have teasers on the envelope, go with a mystery envelope. If you’re not sure the plain mystery envelope is right, try the official envelope.

The only caveat is to make sure you don’t carry the idea so far that you end up deceiving and therefore annoying your prospects (and violating basic ethical guidelines). You don’t want to create an envelope that masquerades as a notice from the IRS, for example. The envelope I’ve shown you above is a good example of how to do it right.

Philips:::Simple gift of time

BRAND OWNER:Philips
CATEGORY:Pharmaceuticals/ Healthcare
REGION:China
DATE:Jan 2008 - Apr 2008

Philips brand proposition is ‘Sense and Simplicity’. It is relatively easy to communicate within their traditional consumer products divisions, but harder for Philips’ Healthcare division to become meaningful and rewarding to consumers in Chinese hospitals.

The Philips target audience in China is an affluent, working, white collar audience. They have busy work and social lives.

Time in busy cities like Shanghai is scarce and can be wasted when dealing with government bureaucracies like hospitals which have long waiting times and a ticketed queue system.

Philips developed the communication platform called ‘Create Time’, to bring Sense and Simplicity to life in the most meaningful way possible by giving consumers back that most precious commodity, their own time.

The brand developed a tool that let patients track their place in the hospital queue. This freed them up to leave the hospital for 3 or 4 hours without missing their appointment.

Once given their place in the queue, patients registered their mobile on a Philips terminal and received a text message giving them time to get back to hospital. Philips inserted brand messages into the text response mechanisms.

5 major hospitals installed the system, which reduced over-crowding in public areas and increased the efficiency of their patient flow.

At the same time Philips rolled out a TV campaign that demonstrated the benefits to consumers in using the newly refurbished, less crowded community clinics, rather than the major hospitals.

It showed consumers that they could save time by visiting the community clinic. By working with the Public Health Bureau to classify the Philips commercial as an official public health message we secured a 65% reduction in Shanghai TV airtime costs.

The system has already been rolled out to 10 hospital departments in Shanghai. Each terminal is used by 125 consumers per day on average, creating time for them and reducing congestion for remaining patients. Our simple, common sense system saves each patient 3 hours on average

Calippo:::Enjoying Habbo with Calippo

BRAND OWNER:Unilever
CATEGORY:Confectionery/ Snacks
REGION:Spain
DATE:Apr 2008 - Sep 2008

Calippo is a well known brand in Spain, with a reasonable high level of penetration amongst the core target audience, but it wanted to increase the average frequency of consumption among 11-17 year-olds
Realizing teens do not make a real difference between the “real world” and the “digital world, Calippo developed a partnership with Habbo Hotel, the most successful virtual world in Spain for our target.

Habbo Hotel teens need “habbo credits” to buy “furnies” (elements they use to furnish their rooms) and the more “furnies” they get the more popular and successful the user becomes.

Normally the only way to get habbo credits is buying them, but Calippo offered them for free and additionally offered them other activities, games, “furnies”, rooms, badges, etc that would give added value to their lives. Calippo put codes in the covers of the ice lollies which could be exchanged for habbocredits at www.calippo.com.

This activity was supported by TV, magazines and online, with all creative carrying a call to action relating to Habbo Hotel.



Some 626,761 codes were exchanged for habbocredits, and the value sales increased by 20,66% versus the previous year. 298,170 Calippo Badges were delivered within the Habbo Community and the Calippo room (within Habbohotel) was the most successful room during the period of the campaign.
The site www.calippo.com received 1,232,996 visits during the period of the campaign becoming the top ice cream site in Spain.

Purina::: Be your cat

BRAND OWNER:Nestle
CATEGORY:Pet Care
REGION:USA
DATE:Mar 2008 - Aug 2008


To keep its brand portfolio fresh, Purina was about to introduce the new Taste Sensations line for its Friskies cat food.

Unfortunately for the brand, consumers often view the entire brand portfolio as a singular flavor option.

Purina needed to drive awareness for the new options and differentiate between the new varieties and Friskies current line-up.

Cat owners are “food polygamists” when it comes to cat food. They know that if they feed their cat too much of one flavor, they’ll stop eating altogether, keeping them from committing to one regular brand.

Research into cat behavior narrowed the cause of their picky eating habits to their instinct to “hunt” and the level of interest in their meal.
Purina partnered with online gaming channel Double Fusion to create the first-ever scavenger hunt online game. Gamers were challenged with “hunting” the Friskies Butterfly logo throughout a series of different games – just like their cat’s Seeking Circuit before mealtime! By clicking each logo they found, cat enthusiasts were engaged with multi-sensory sight and sound messaging about the four different varieties of Friskies cat food.

Each day, the person who found the most Friskies Butterflies throughout all games was awarded a code to download their choice of Double Fusion Game for free.

The games were surrounded with rich media banners showing cats doing their own seeking circuit – finding Friskies varieties at the end. Site users were also given the opportunity to play 10 of the site’s premium priced games for free for an hour their first time, courtesy of Friskies.

The program was supported by other cross-platform media such as TV, search and online branding.

The Taste Sensations brand experienced a 13.7% lift in unaided brand awareness. The click through rate on the Friskies Seeking Circuit banners surrounding the game was 6x the average for a Consumer Packaged Goods (CPG) brand.

FreshBooks::: grow customer base by 150%

How a Company's Word-of-Mouth Strategies and Customer Focus Helped Grow Its User Base 150%
by Kimberly Smith
Case study published on 4/7/2009

Company: FreshBooks

Contact: Saul Colt, 'Head of Magic' at FreshBooks
Location: Toronto, Ontario Canada

Industry: Small business services
Annual revenue: Confidential
Number of employees: 28

Quick Read
What's the quickest way to a small-business owner's heart? Make his or her life easier.

Toronto-based FreshBooks was founded on that idea—specifically, taking the pain out of small-business expense tracking, billing, and invoicing. That service, however, is not all that has made the company what it is today.

While businesses around the globe have been faltering, five-year-old FreshBooks has grown from close to 300,000 users to over 750,000 in the past year, and much of that can be strictly attributed to word-of-mouth.

How'd they do it? Through a level of service that might best be described as refreshing.
"We treat our customers better than they've ever been treated, or expected to be treated, and we live up to everything we say we're going to do. We're overly attentive to listening to our customers, and we do fun and interesting things. That surprises people, and they talk about it," explained Saul Colt, who leads the company's word-of-mouth marketing efforts under the official title of Head of Magic. "It's so simple and ridiculously obvious, but for some reason more companies don't do it."

Read on for specific examples of how this online service vendor is keeping customers and winning over new ones, and getting a healthy dose of personal endorsements in the process.

Challenge
FreshBooks is an online invoicing and time-tracking service targeting freelancers and small businesses.
"It's not the most interesting thing in the world…not something people will likely run around and talk about on their own," admitted Colt.
Yet, the company has set out to make it just that: something everyone can—and does—talk about, whether they actually use, or even need, the service.

Campaign
The true success of FreshBooks has come from its commitment to forging real relationships with customers, potential customers, and others.

Online connections
FreshBooks uses social media, especially Twitter—where it has over 3,300 followers—to make connections with users on the Web.

On Twitter the company uses movie-quote contests and party invites to engage with customers and non-customers alike and to open the door to new conversations and relationships.

Moreover, FreshBooks has found Twitter to be an effective platform for listening to customers and other users and for getting to know them as real-world people. It then goes out of its way to respond to those people's needs, whether personal or professional.

Examples include making donations toward users' walks for charity, sending small gifts when someone has a baby, or flowers when someone has a bad day, or even just mailing off a funny story to brighten someone's day.

"Our goal is to make our customers happy, personally and professionally. We're available for advice, friendship, everything," said Colt. "The value of this is immeasurable if it is coming from a genuine place, and you make a connection with your customers."

Face-to-face interactions
Company employees traveling on business regularly host dinners for up to 30 local customers and influencers in the cities they visit. They've also been known to drive, rather than fly, to conferences in order to meet up with as many customers as possible during the trip.

At one such conference, they also used the company RV as a party shuttle and offered attendees hangover kits, along with a free pancake breakfast in the morning.

Client-centric promotions
"We don't make it about us, we make it about other people, using whatever small influence we have to prop up our customers," said Colt. "If they have better results, they will tell everyone about our service."

For instance, in March the company made up a series of "Internet All-Star" baseball cards featuring many of its customers with "shiny Internet personalities," then handed them out at the South by Southwest (SXSW) 2009 conference.

Customer involvement
FreshBooks also uses various opportunities—including its on-site user forums and weekly email newsletter, as well as in-person meetings—to garner feedback and solicit recommendations from its users.
"We rely on them for advice and suggestions, too. We make them a part of our company, and that makes everyone feel good and spread the word," said Colt.
Results

FreshBooks had close to 300,000 customers about this time last year and now has over 750,000 users, according to Colt.

"We have amazing relationships with a lot of our customers, and through these relationships we have helped to grow the company exponentially," said Colt. "It all came from treating customers as best we could."

Lessons Learned

• Customers are a business's most valuable resource. "Never take them for granted," said Colt. "If they care about your product and are passionate about it, they will champion it everywhere they go."


• Non-customers can prove to be just as valuable. "We care about people, whether they're using our service or not, and nothing stops us from talking to people who will never ever use our service," said Colt. "They can still tell ten friends about something cool we did."


• Generating great word-of-mouth is not a distinct marketing campaign; it's an everyday, ongoing part of the business. "It's our lifestyle," said Colt. "There's never a time limit or an expiry date. It's a lifetime commitment."


• It's okay to ask for referrals. "We ask people to please tell a friend," said Colt. "We don't take for granted that it will happen by itself."

Target women: Douchebaggery 101, embracing your inner douche.

Pull up to the drive-thru window, order your Famous Star with a side of machismo and check out “Target Women: Carl’s Jr.”.
Try not too laugh your ribs off. For every mention of "douche" slam a tequila. You'll never recover.