Showing posts with label Facebook. Show all posts
Showing posts with label Facebook. Show all posts

NASA | #GlobalSelfie

In 2014, NASA found a way to get people excited about collaborating on a creative project it called the Global Selfie. By gathering photos that people posted of their environment, NASA created a mosaic of the entire world. The result is pretty incredible.

Kraft Foods A.1. |For Almost Everything. Almost.

Kraft Foods has decided to re-brand A.1. by removing "steak" from their name and encouraging people to use the sauce on almost everything.
The posted this screenshot of their Facebook fan page changing their relationship with steak to "it's complicated."
Consumers can be resistant to a re-branding if your product has been solidified in their mind as one thing, but using humor and social media is a great way to build awareness and get people excited.

Essence | Justin Bieber Believe Tour Sponsorship

The European beauty brand Essence made the most of their sponsorship of Justin Bieber's Believe Tour by creating social media events around each show.
They gave away free products at shows and offered various sweepstakes that highlighted user-generated content as contest entries for free tickets and other prizes.
Not only did they generate a lot of interest in their own brand, but they helped build buzz around each of the shows on the tour. The campaign resulted in 263 million brand impressions, 82,615 brand expressions, and 35 percent of on-site activation through social.

National Geographic | My Nat Geo Covershot

National Geographic launched a Facebook contest where their fans had a chance to have their own photo featured on the cover of the magazine and win two tickets for a free vacation. All the fans had to do was upload their photos and caption it and they were automatically entered to win.

Honey Bunches of Oats | 50 Million Smiles and Counting

Honey Bunches of Oats ran a campaign with the tagline “50 Million Smiles and Counting,” during which they shared the testimonial videos, images, and quotes from fans they had "made smile" across the country in exchange for a chance to win an all-expenses paid trip. By sharing the user-submitted content across Facebook and Instagram, they were able to add 162,000 new fans (a 721% increase) and increase engagement and traffic to their pages.

Qdoba | Queso Bliss Showdown

Popular restaurant chain, Qdoba, created a campaign where their fans could vote for their favorite queso, deciding which one the company would keep and which one would have to go.
The best part about this social media campaign was that the Qdoba team updated the results in real-time, keeping everyone engaged, and building suspense around the showdown. 

Biltwell | Fan Helmet Art

Biltwell sells motorcycling accessories and does a great job of keeping their fans engaged and passionate about their brand using their Facebook fan page. 

One way they do this is by sharing fan-shared helmet art on their timeline. Fans get their 15 minutes of fame and Biltwell gets to show off the awesome things people do with their products and "delight" their fans in the process.

Volkswagen | Trailer Assist

January - March 2016
Branded Content,Online


The market for large family cars is very competitive, and the launch of the new Passat was somewhat a challenge, as the design was not indicating this was a completely new car. 
Advanced driving assist systems, though, are main features in the new Passat including Trailer Assist. The optional Trailer Assist steers automatically while the driver is still responsible for gear shifting, acceleration and braking.  

The target audience was adult men with a family and the need for a roomy car, which often also means from time to time a need of a trailer. Passat is segment leader among family cars, and most of them are equipped with a trailer hitch. 
The agency also build on one basic insight: Most people find it difficult to reverse with a trailer and hate to do it. A system that will help them out will obviously create attention. However, MediaCom needed to demonstrate it in an exceptional way, to ensure that the target group would find it worthwhile seeing and sharing. 
Since social media to a large degree is about entertainment, and surprising videos always create a large number of viewers and involvement it decided to move along that path. 
This gave MediaCom the communication strategy and the idea for the campaign. 


The fight for attention is hard even for entertaining video content. MediaCom believed it had content with a potential for sharing, but in order to make it happen it had it to get it right from the start, and decided to make the content look less like a commercial thus increasing the potential for sharing. 
Most importantly it decided to focus its paid digital media towards young adult men even though the average car buyer is 40 years +. By targeting influencers rather than the actual car buyer, it expected to achieve far higher sharing and thus organic views of the video, and the car buyers would get the video from their younger colleagues and children rather than from Volkswagen directly.  
Even though it was tempting to use TV from the start, the agency decided to place TV at the end of the campaign period, to create as many organic views as possible before launching the TV ad. 
At the start it sponsored Facebook posts and placed the video on selected sites in the BeOn network. It made the content easy to share and used YouTube as the hub for organic viewing and sharing.  
The content lived up to its potential and was shared even faster than assumed. This gave a good story to use in PR, and the 250 online articles in 46 countries further increased the engagement. 


The creative solution was to perform a stunt where the agency wanted to demonstrate an exceptional maneuvering with a trailer in reverse at high speed.  
In ordinary streets and along ordinary roads where the public should believe they observed a 100% real reverse driving with a trailer.  
In order for the illusion to be realistic, it built a trailer around a car, which it stripped for the body. This way it allowed the “trailer” to reverse with a new Passat, giving the illusion that the Passat was reversing. 
Stuntmen drove the trailer and the car and everything was recorded on video, which gave two films: One that shows the actual stunt and one behind-the-scenes film. Both produced primarily for the use in social media. 


The campaign reached the following global results initiated from a country with only five million people: 
 Created a Facebook reach of more than 55 million,   Achieved more than 28 million video views so far, 69% of these were organic.  The videos were watched in 125 different countries  Close to 1,800,000 engagements with the campaign: - 1.190.000 likes - 470.000 shares - 133.000 comments. 
 Reached 2.4 million views on YouTube, all of these were organic  The stunt was described in more than 250 online articles in more than 46 countries with more than 396 million potential readers  The campaign was launched in a post diesel gate atmosphere with a lot of negative buzz around the brand, and managed to break the negative curve  The sale of Volkswagen Passat in Norway increased 15% the following month.

McDonald's | Fryfutbol McDonald's


Despite 30 years of major sponsorships, McDonald’s is still not perceived to be an entirely ‘appropriate’ sponsor of the FIFA World Cup. The brand had to find a positioning which stayed true to the brand with its core values of fun and entertainment, but also brought its global sponsorship of the FIFA World Cup 2014, to life.
Unfortunately for McDonald’s, lacking appropriateness during the most cluttered time for brands, also meant simple

association with the event was a challenge. It was spending millions of dollars sponsoring events which people did not know it sponsored, or why it sponsored them. McDonald’s had to find a way to compete with the daily communication from the sponsors who were viewed as being ‘appropriate’, in a credible and fun way.
To do this, McDonald’s had to move away from talking about “Passion” or “The Fans”, and find its own space in sport. The final hurdle was to drive footfall to McDonald’s during the tournament period. To meet this challenge, McDonald’s changed its Fry Boxes Globally, for the first time. It created 12 country designs from famous designers across the world. It was OMD’s challenge to hero these new designs and ensure they would make an impact outside of the restaurant, whilst also making them appealing enough to get people to visit the restaurant.
In short, OMD had to create content which credibly associated McDonald’s with the FIFA World Cup before the tournament and redefine its sports sponsorship positioning… whilst selling products globally.


To improve McDonald’s perceived appropriateness it had to become more relevant to sports fans. However, this couldn’t be done with a traditional McDonald’s campaign: research from previous tournaments showed that talking about McDonald’s World Cup association generically did not cut through the clutter. The brand had to associate itself with the most relevant World Cup moments at the most relevant time: ‘authentic in real-time’ became McDonald’s new FIFA strategy.
OMD created FryFutbol. In the lead-up to the tournament McDonald’s would recreate famous World Cup moments and 2014 plays using their famous fries. The strategy needed to be flexible and quick enough to make an impact every day, with scale; however, the relevance of a sporting moment differs by country, so this flexible strategy ensured the agency could create neutral content when necessary, speak to its audience in a locally relevant tone and up-weight media activity based on each country’s view of the moment.
A team was available 24/7 to create high quality content throughout the tournament that was, crucially, exclusively ownable by McDonald’s. Pre-tournament videos were created after extensive research into the three most iconic moments relevant across every European market and it launched heavily with these moments just as excitement for the World Cup reached fever pitch.
McDonald’s also needed to be in people’s News Feed the day after a match as they were catching up on the action and commentary, otherwise the relevance of the content would diminish rapidly. It was this dynamic, fun strategy which would readdress McDonald’s association with the World Cup. 
The content also drove people in-store by allowing them to interact with football content in restaurants – it provided them with something fun to do so that they wouldn’t want to leave and thought of McDonald’s as a great place to be during the World Cup.


FryFutbol recreated iconic moments in the build up to the World Cup and then recreated the major moments of every day’s play during the World Cup, all in an entertaining Fry World.
In all, McDonald’s used 10,000 fries as supporters and players, 10 hand puppeteers and more than 1,000 Fry props to create the videos. All of this helped to create 30 FryFutbol videos depicting famous and current football moments. All videos were distributed and optimised by market. This meant no support for videos depicting moments which were ‘against’ a given country, whilst up-weighting strong moments.
The strategy was played out to perfection across the World’s Facebook News Feeds, YouTube mastheads, Sports websites and blogs across Europe. Everyone was checking to see the FryFutbol action, before they wanted to see the real-life highlights!
This was the first time Facebook had created content for a partner, the first time the media agency had created content for all Global McDonald’s markets and the first time McDonald’s had activated one consistent campaign with video content, across the world.    
OMD also had to ensure that everything linked back to new Fry Boxes in-store. Therefore, McDonald’s created an augmented reality app which interacted with all 1.2 billion new boxes and allowed users to create trickshots using obstacles in-store e.g. their drinks carton. These were featured in the FryFutbol videos. For the first time, it created a reason for McDonald’s to be associated with the World Cup and created interaction with results in-store.



Over 1 billion Fry Boxes sold! This is the most sold in a comparable period, ever.
Appropriateness scores had the greatest change between pre and during the campaign (+5%), with expected post tournament scores higher than any other major sponsorship for McDonald’s (+10%). 
What started as a European campaign in 39 countries, was taken in every major continent and all major McDonald’s markets. It was the campaign of ‘firsts’, and the results reflected the huge impact that this campaign had on the McDonald’s brand globally;
• Leading up to the World Cup, McDonald’s had the highest ranked app in a number of markets globally - the first time it had ever done this across more than one country at any given time.
• FryFutbol videos were the most viewed single piece of content for McDonald’s ever (50m+ views)
• Most ‘Liked’ campaign content in McDonald’s history (+5m Likes).

May - May 2013

Social platform

Businesses today are starting to understand the value of social media for marketing and are turning their attention to integrating these various platforms into their strategy. Marketing plans that continue to solely focus on traditional methods and do not include social strategies are archaic and ineffective in today's social world. However, with multiple social platforms to choose from, it can be difficult to understand how to manage each account.
When managing multiple social media accounts, it's important to understand that not all platforms were created equal. Each platform (though there are some similarities) functions independently with its own unique qualities. As a result, social media managers must treat each platform as such. Let's take a closer look at the best ways to integrate the most popular social networks that businesses use today.


With more than 1 billion active users, it's a no-brainer that businesses should have a Facebook presence, but keep in mind that Facebook is about more than just the number of "likes" a company has. Facebook is a great way to build brand persona and awareness through updates, contests, and sharing videos or pictures. It's a place to showcase a company's culture and vision, so be cognizant of the content posted on a business page. Businesses should also take advantage of the location information users provide in their profiles, allowing for targeted advertising based on city and the option to offer deals through Facebook Places when a users "checks in" to a particular business or location.


Twitter began as a way to quickly share "what's happening." Now with more than 170 million active users, the microsite has evolved into a successful marketing tool when used strategically. Twitter is a free way to monitor conversations happening about your brand as they are happening. This allows businesses to extend their customer service efforts, as they can detect problems early and act timely, rectifying brewing situations before they can spill over. Twitter is also a great place to find hot leads, as people constantly tweet about things they need or want. Reach out to those who are at the point of decision making and introduce them to your product or service. And because many users follow their favorite brands and businesses, Twitter is a great platform to share deals and discounts or announce sales and new products.


Last year, 10 million to 15 million users per quarter joined LinkedIn. Known as the social network for professionals, LinkedIn has plenty of benefits for business. At the basis of a successful business, there are employees that keep the wheels turning and business moving forward. LinkedIn is the preferred platform to recruit top-level employees. Employers can search for candidates based on job requirements, as users publicly offer their resumes and skill sets. LinkedIn Groups is also a great place for a business to grow its network while building rapport through offering advice or helpful content.


With more than 100 million active users, Google+ is a huge success compared to its predecessor, Google Buzz. One of the biggest benefits of Google+ for businesses is improved results in Google Search, increasing your visibility and helping customers find your business faster. The +1 button also increases the chance of this visibility, as the more +1s a link has, the more attention it gets in search results. Additionally, Google+ Circles create more personal relationships with consumers, even allowing businesses to have live video chat sessions with their audience through Hangouts.


Hailed as the "the fastest growing social site" ever, Pinterest is a great place for businesses to focus some of their social media efforts. Consumers love pictures, especially when they are looking to purchase a product or service. But beyond posting pictures of products to drive sales, Pinterest is also the platform to build your brand and showcase your mission. Dedicate a board to the company culture or lifestyle, and pin content that shows the company's unique personality. Pinterest also drives traffic to your site, so make sure you are detailed in the description and include a link back to your site.

Because social media is an essential part of successful marketing today, marketing, community, and social media managers must be well versed in the social media platforms most used. Effectively using social media begins with proper education of the platform, as each of the ones above has the potential to be a valuable asset, not only in the success of a social media plan, but also in the success of the business overall.

Facebook Timeline| Best Practices

Facebook Timeline officially rolled out to Brand Pages on March 30, but we’re guessing that many marketers still don’t know how to milk the new design for all that it’s worth. A recent study found that fan growth after Timeline has “slowed slightly”– is your company experiencing a bit of a slowdown? If so, we have some tips for you.
Some best practices apply to all social media platforms — be human, be genuine, reply to fans, foster conversation, don’t be gimmicky, and don’t syndicate the same content to every social channel, etc. But the tips below apply specifically to Facebook Timeline Brand Pages and are geared to take your company’s fan base — and revenues — to the next level.
If yours is a small business with little budget for social media or marketing, you need not worry — you can get a lot out of Facebook for free merely by doing it well. The more compelling and engaging your content is, the more it will be “liked” and commented on, thus catapulting your content — and brand — into organic buzz through more and more news feeds.

1. Embrace Images

Timeline is much more image-focused than earlier iterations of Brand Pages, so start snapping. You don’t need to invest in a fancy camera — in fact, it’s a lot easier just to use a smartphone. Show fans what goes on behind the scenes — sketches and mockups always make for good fodder, and “food porn” shots tend to make mouths water and Likes escalate. Social media naturally makes brands accessible — use Timeline to offer a peek at the more human side of your brand.
For example, the White House‘s photo of President Obama at a local Washington, D.C. sandwich shop accomplishes multiple goals: It reinforces Obama’s commitment to small business, it gives great visibility and awareness to a small business, and it shows that Obama is a “regular guy” who eats hoagies, just like you and me.

2. Make the Most of Your Cover Photo — It’s Prime Real Estate

“The new cover photo captures the culture and essence of a brand and can showcase their products — it’s the first thing people will see when they visit a brand’s page,” says a Facebook spokesperson.
A recent eye-tracking study noted that consumers pay far more attention to the cover photo than any content on the wall, so put thought into your photo. Are you running a promotion or opening a new store? Use a high-resolution photo, and humanize your brand with faces — the same study found that cover photos with faces attract more attention than those without, evidenced on Rent the Runway’s Facebook Page.
The cover photo is your chance to make a strong first impression — let it tell the story of your brand and pull people in. You can change the cover image as often as you’d like, and you can crop a perfectly sized cover photo here.
Nestled in the cover photo is the traditional profile picture. If you have a snazzy cover photo, then the profile picture is a great spot for your company’s logo. This is the thumbnail image that will accompany the brand’s comments and posts, so it should clearly define your brand — even when the image is smaller than 50 pixels.

3. Pay Attention to Insights

Facebook does a lot of the work for you, especially when it comes to analytics. Your job is to understand what they mean and how to use them to your advantage. Facebook tells you who your new fans are and breaks them down by gender and location to help you get a sense of who you’re talking to on Facebook.
If you’re using a mix of paid and organic tools for nabbing more fans, Insights will tell you how you reached people, so you know whether your time or money are yielding better returns. If you’re a big Excel nerd, you can even export the Insights data for further analysis. Here’s a breakdown of what you’ll see in the Insights dashboard:
  • People Talking About This (PTAT) — The total number of people that have engaged with your page, whether they “liked” something, commented, shared or answered a question. This asses engagement beyond the old standards, Likes and clicks.
  • Friends of Fans –The aggregate number of friends all your fans have, meaning that each post has the potential to reach these fans (since their “Like” or comment will go on friends’ news feed, thus propagating your content).
  • Reach — The total number of people who have seen content associated with your page — this number offers a sense of how far your message has traveled.
  • Virality — The percentage of fans who saw a story from your Page and interacted with it, either by “liking,” commenting or sharing. Pay attention to your virality percentage to assess engagement and tweak your content.

4. Highlight or Pin Your Best Posts

Facebook is no longer a chronological river of posts — you can opt to draw more attention to a single post by “highlighting” it. “Highlight” your brand’s most important information by selecting the star icon on the top right corner of any post on your Timeline. Doing so “displays your update across the width of your page, giving more weight to key news,” says Nicole Schwartz, social media and marketing manager at Sprinkles.
Facebook recommends taking advantage of the “Pin to Top” option on your Brand Timeline one post per week to extend the life of the content. When you pin something onto the timeline, it not only becomes larger but also becomes the first item within the Timeline itself. A Facebook spokesperson says Red Bull pinned a month-old video of its sponsored skier Bobby Brown to its Facebook Brand Page, which took the post from 10,000 “Likes” to 12,000 “Likes”. Social media users are bombarded with information 24/7, so pinning helps to cut through the noise and ensure that your fans will see your best posts.

5. Get Your Apps in a Row

What do you find just below the cover photo? Apps. And according to the eye-tracking study mentioned above, these apps get more visibility than everything below them on your Timeline.
Apps now include photos, videos, notes, events and more than 3,000 other options to customize your Facebook Page. For example, if you have a restaurant, you can use a menu app so fans can see your offerings without having to go to your website, and if you have a fashion company, you can use Polyvore.
Any custom-built apps (like ones by Offerpop or Wildfire), campaigns or promotions can find a home here at the top of your Timeline, and you can rearrange the order of the apps and choose a custom thumbnail for the service.

6. Make Use of Facebook’s New Ad Suite

In February, Facebook released a slew of new ad tools to help brands enhance their marketing; Reach Generator is one of these tools.
A study by AllFacebook in January revealed that a post on a Brand Page is seen by just 17% of fans. Reach Generator plays with the news feed algorithm to expose fans to content when they otherwise would have missed it in a way to boost visibility across the platform. Ice cream brand Ben & Jerry’s used Reach Generatorand became visible to 98% of fans over a 28-day period — a dramatic improvement. You’ve invested time and energy into your social media presence, so shouldn’t people see it? The cost of these tools is tiered based on the number of fans the brand has.
Other new ad tools include Logged Out ads (seen above), Premium on Facebook and Offers.

7. Run Contests to Boost Engagement

People love winning, whether it’s a t-shirt, early access to a sample sale or a free flight to New York. Prizes don’t have to be outrageous but they should be on-brand and relevant. In fact, Offerpop founder and CMO Mark Cooper says contests with “lots of low-value prizes that speak to your audience generate much more participation than one or two high value prizes.” With more odds of winning, fans are more likely to engage, even for something small. A great prize is a grab bag of merchandise and branded swag — offering something on-brand will attract your core demographic instead of freeloaders, says ModCloth Community Manager Natasha Khan.
Keep the Facebook contest as simple as possible to get consistent results and a lot of submissions. Asking fans to “like,” comment, vote or to upload a photo with a tag of the brand are all ways to generate buzz and get friends of fans involved. All of these actions will increase your “reach” on Facebook, and UGC uploads provide you with a slew of content that you could reuse down the line. If you do run a promotion, Cooper advises brands to change the cover photo to promote the contest (but leave out the call-to-action copy, which goes against Facebook’s guidelines) and post about the contest every day, pinning or highlighting for maximum effect.

8. Drop in Those Milestones

Timeline is a digital scrapbook and it’s a great way to tell the story of your brand, much like the Facebook profile can tell the story of one’s life. Populate the earlier space on your Timeline with Milestones — new product launches, memorable moments, and big company advances — and be sure to include a photo. Milestones add a human touch to your brand and encourage consumers to learn more about your company and thus, become more invested in it. Consumers are curious and love to know more about their favorite brands, and Milestones are a great way to make it easy for them while also eliciting “Likes” and subtly marketing your brand.

9. Embrace Your Fans

Because Timeline condenses fan posts into a box on the right, Facebook Timeline transformed the two-way scheme into more of a one-way broadcast mechanism for brands. A good way to mix up your content is to embrace and show off your fans — post their pictures and Instagrams (with a link to give them a shout-out) on your Timeline to put your fans front and center. Rent the Runway’s Style Awards highlight how RTR consumers have worn their dresses, a gesture that would make anyone feel like a fashionista.

 Innovative Uses of Facebook Timeline for Brands

What are your best practices for brands on Facebook Timeline?