Showing posts with label Marketing-social. Show all posts
Showing posts with label Marketing-social. Show all posts

App Marketing | Return Journey

A return journey is an approach for responsive communication with lost and inactive customers that encourages them to return and make more purchases, and if succeeded they will refer others.


The overall goal is to:
  1. Claim them back,
  2. Increase their order count,
  3.  Recruit them as ambassadors.

Indulge & delight. Fresh, Engaging, and delightful brand. Customer Happiness.


On Demand applications that 1- Take a Genuine Interest in customer Interests 2- pre-Solve Customer Problems 3- have Positive Customers, go above and beyond what is normally expected. The group that elevated will be biggest marketing asset in the long-run.

Many tactics can be used and I recommend a mixture of:

  • Direct Marketing
  • Exit Offers
  • Containment Social Media
  • Loyalty/ Affinity Programs
  • Personal Calls

  • Remarketing/ Retargeting

Acquiring customers is the easy part, Retaining them is the real deal:

Seek Recognition
Encourage feedback voice from customers and implement their aspirations into your business and then you follow up and show them that their voice is heard.

Offer Exclusivity
Your 30, 60, 90 days customers are more valuable than the first 1 or 7 days customers. They deserve superior handling.

As long as customers know you care about them, they won’t worry about little imperfections.

Industry: Food & Beverage, QSR, Online food order application
Brand: Local, 9 months since launch.
County: Saudi Arabia
Date: September 2016 

ALS Association| Ice Bucket Challenge

The Ice Bucket Challenge is now considered one of the legendary social media campaigns of all time after using a simple (but unpleasant and hilarious) challenge to raise over $115 million dollars for a disease that most people had never even heard of.
What helped propel the virality was the fact that people were publicly challenging their friends and family on social media, which made them more likely to get involved than someone asking for a retweet.


Oreo found a great way to engage their fans by posting DIY content on Vine. Fast tips like these do very well on the platform and it gave Oreo a unique opportunity to engage with their fans and see how they engage with their product. 

Kohls | #PeterSomForKohls

A lot of brands are undecided on how to leverage Google+, because it doesn't fit neatly into one category of social media. However, Kohls has found a way to leverage the popularity of influencers to promote their Peter Som line of clothing on Google+ -- while still keeping it fun for the fans.

CapitalOne | Personable Brand Voice

Banks and other financial institutions generally don't do a great job of connecting with people through social media. (Amex is the notable exception.) However, CaptialOne does a great job of consistently posting snappy and relatable content on their LinkedIn page. This is a reminder that "serious" businesses can get away with keeping it casual on social media.

Urban Decay | Get Electric. Festival Style.

Urban Decay built a social campaign on Pinterest where users could submit their best recreations of makeup styles that they've seen at their favorite music festivals. Throughout the campaign Urban Decay gave away free festival tickets to Pinterest users that created the best boards featuring festival looks. 

Essence | Justin Bieber Believe Tour Sponsorship

The European beauty brand Essence made the most of their sponsorship of Justin Bieber's Believe Tour by creating social media events around each show.
They gave away free products at shows and offered various sweepstakes that highlighted user-generated content as contest entries for free tickets and other prizes.
Not only did they generate a lot of interest in their own brand, but they helped build buzz around each of the shows on the tour. The campaign resulted in 263 million brand impressions, 82,615 brand expressions, and 35 percent of on-site activation through social.

TD Ameritrade | #itaddsup

With this campaign, TD Ameritrade was able to capitalize on the 2014 Winter Olympics hype by comparing the accumulation of small investments over time to the practice and preparation that athletes go through to compete.
An entire staff created for the campaign stayed in Sochi to document the athletes' journeys with photos, videos, and other content. The campaign resulted in 78,000+ uses of the campaign hashtag #itaddsup, a 12% increase in overall social audience, and 97 million brand impressions.

GE | #6SecondScienceFair

GE launched a campaign hosting a #6SecondScienceFair on Vine and Tumblr where they re-vined posts from people using this tag to encourage interest in science, increase engagement, and build GE's reputation as an innovator. 

The particular Vine below highlights what happens when you combine milk, food coloring, and dish soap. It has been liked 130,000 times and re-vined 105,000 times.

Social platform

Businesses today are starting to understand the value of social media for marketing and are turning their attention to integrating these various platforms into their strategy. Marketing plans that continue to solely focus on traditional methods and do not include social strategies are archaic and ineffective in today's social world. However, with multiple social platforms to choose from, it can be difficult to understand how to manage each account.
When managing multiple social media accounts, it's important to understand that not all platforms were created equal. Each platform (though there are some similarities) functions independently with its own unique qualities. As a result, social media managers must treat each platform as such. Let's take a closer look at the best ways to integrate the most popular social networks that businesses use today.


With more than 1 billion active users, it's a no-brainer that businesses should have a Facebook presence, but keep in mind that Facebook is about more than just the number of "likes" a company has. Facebook is a great way to build brand persona and awareness through updates, contests, and sharing videos or pictures. It's a place to showcase a company's culture and vision, so be cognizant of the content posted on a business page. Businesses should also take advantage of the location information users provide in their profiles, allowing for targeted advertising based on city and the option to offer deals through Facebook Places when a users "checks in" to a particular business or location.


Twitter began as a way to quickly share "what's happening." Now with more than 170 million active users, the microsite has evolved into a successful marketing tool when used strategically. Twitter is a free way to monitor conversations happening about your brand as they are happening. This allows businesses to extend their customer service efforts, as they can detect problems early and act timely, rectifying brewing situations before they can spill over. Twitter is also a great place to find hot leads, as people constantly tweet about things they need or want. Reach out to those who are at the point of decision making and introduce them to your product or service. And because many users follow their favorite brands and businesses, Twitter is a great platform to share deals and discounts or announce sales and new products.


Last year, 10 million to 15 million users per quarter joined LinkedIn. Known as the social network for professionals, LinkedIn has plenty of benefits for business. At the basis of a successful business, there are employees that keep the wheels turning and business moving forward. LinkedIn is the preferred platform to recruit top-level employees. Employers can search for candidates based on job requirements, as users publicly offer their resumes and skill sets. LinkedIn Groups is also a great place for a business to grow its network while building rapport through offering advice or helpful content.


With more than 100 million active users, Google+ is a huge success compared to its predecessor, Google Buzz. One of the biggest benefits of Google+ for businesses is improved results in Google Search, increasing your visibility and helping customers find your business faster. The +1 button also increases the chance of this visibility, as the more +1s a link has, the more attention it gets in search results. Additionally, Google+ Circles create more personal relationships with consumers, even allowing businesses to have live video chat sessions with their audience through Hangouts.


Hailed as the "the fastest growing social site" ever, Pinterest is a great place for businesses to focus some of their social media efforts. Consumers love pictures, especially when they are looking to purchase a product or service. But beyond posting pictures of products to drive sales, Pinterest is also the platform to build your brand and showcase your mission. Dedicate a board to the company culture or lifestyle, and pin content that shows the company's unique personality. Pinterest also drives traffic to your site, so make sure you are detailed in the description and include a link back to your site.

Because social media is an essential part of successful marketing today, marketing, community, and social media managers must be well versed in the social media platforms most used. Effectively using social media begins with proper education of the platform, as each of the ones above has the potential to be a valuable asset, not only in the success of a social media plan, but also in the success of the business overall.

Hail in Riyadh . a tweet by an automotive brand.

A warm tweet sent to all Riyadh car owners to hide their cars because of hail.

This tweet is so smart it represents the ultimate brand engagement for positive reach and relevant conversation.

KLM gets live and personal with Twitter

Airlines and Twitter have a chequered history. Some airline brands have embraced the immediacy that the micro-blogging platform has to offer, while others have come in for very public floggings from disgruntled passengers.

This stunt is the latest example of KLM's social media expertise. Unusually, this strategy publicised KLM's readiness to embrace customer conversations through social media, rather than promoting ticket sales.

Rather than using Twitter to promote a new ticket offer or service, KLM wanted to let customers know about its commitment to customer service in the social media space. KLM's social media policy was to answer every customer message personally within one hour, twenty-four hours a day, seven days a week. The results was a Twitter response campaign that was people powered in more ways than one...

KLM wanted to let customers know about the service that KLM offered in the social media space. KLM's social media policy was to answer every customer message personally within one hour, twenty-four hours a day, seven days a week.
In a move designed to demonstrate its commitment to customer service through social media, KLM decided to spend a day replying to Twitter messages in person, or at more accurately, with 450 people.
Live reply involved the deployment of 450 KLM volunteers working in three shifts to answer tweets, Facebook posts, or Hyves 'scraps' using 140 characters at a time.

Followers and friends of the brand could reach KLM through social media channels in Dutch or English and ask anything regarding their travel or tickets. KLM also informed its followers about the latest airline news.
The human tweets were streamed live on a dedicated site, and archived on the KLM YouTube channel.
This stunt is one of a number that KLM has staged on Twitter. Live reply saw approximately 70 videos were uploaded onto the KLM YouTube channel, each achieving between 200 and 6,500 views.
External links
CATEGORY: Travel/Airlines
REGION: The Netherlands
DATE: September - September 2011
MEDIA OWNERS: Twitter ,Facebook ,Hyves
MEDIA CHANNEL: Digital,Online,PR

Brands Now Direct Their Followers to Social Media

Brands Now Direct Their Followers to Social Media

MARKETERS promoting their products online have followed a fairly standard arc historically, first buying digital ads and building their own Web sites in the early years of the Internet, and more recently amassing followers on social networks like Facebook and Twitter.
Now, companies increasingly are running online ads that focus less on pitching their products than promoting their Facebook pages and Twitter accounts.The ads, which have menu tabs and increasingly resemble mini-Web sites themselves, allow users to click within the ad to see a brand’s Twitter messages or Facebook wall posts in real time, or to watch a brand’s video content from YouTube — all without leaving the Web page where the ad appears.
Ritz crackers, a product of Kraft, used in-text ads to highlight its Facebook contest promotion with the television show “Glee. A recent online ad for Mrs. Meyers, the cleaning brand, for example, said, “Clean should smell better” and instructed users to “Hover to expand.” When a cursor is placed over the ad, it extends downward to expose an area that, depending on what button is clicked, displays real-time Facebook wall posts, Twitter users posting about Mrs. Meyers, or a video from the brand about Thelma Meyer, for whom the brand is named.
Although Internet users rarely click on an ad to be taken away from a page — only one in a thousand do so, according to Google — they could engage with all those tidbits in the Mrs. Meyers ad without leaving the Web page they were visiting.
And engage they did, according to Flite, the media and technology company that produced the ad.
Consumers on average spent 30 seconds interacting with the ad, compared with an average of what, according to Google, is just 11 seconds. In addition to spending more time on the ad, consumers were more likely to click on a “learn more” button to go to Mrs. Meyers’ own Web site, with 35 of every 1,000 users clicking through, compared with an average, again, of just one in 1,000.
“Brands are building a great presence on social networks and are looking at ways of making it more accessible,” said Giles Goodwin, president for product and technology at Flite.
The company refers to its technology as a “cloud-based ad platform” because it infuses ads with live content from other sites including Facebook and Twitter, and it has produced such ads recently for brands including Coca-Cola, LancĂ´me, Volkswagen and AT&T.
Another media and technology company, Kontera, is taking a similar approach with in-text advertising, where advertisers pay for keywords to be hyperlinked within an article or blog post. While clicking such words often takes users to an advertiser’s Web site, with Kontera, ads pop out in a window on the same page, and many ads that Kontera is doing these days highlight advertisers’ social networks over their products.
In recent ads for Ritz crackers, the Kraft brand, for example, the brand wanted to highlight a promotion with “Glee” that included a sweepstakes to win a trip to meet the cast of the Fox show on their set in Los Angeles.
On the Kontera network of sites — which include those for the magazines U.S. News & World Report, Shape and Men’s Fitness — words in content likely to relate to the show, including of course the word “glee” and the names of both the characters and the actors who play them, were highlighted. Positioning the cursor over those words caused an ad to pop out in a window that promoted the sweepstakes and highlighted posts on the Ritz Facebook page about the show and contest.
“Social media is not a tactic that stands alone from your advertising campaigns,” said Chris Karl, a senior vice president at Kontera.
The “Glee” in-text ads presented themselves to fans of the show when they were most likely to be reading about it, then ended up signing them up as followers of the brand on Facebook, which was required in order to enter the sweepstakes.
As for why Ritz aligned itself with the television show to begin, the crackers, often served at social occasions, share the show’s spirit of being “all about fun and a champion of fun,” said Sheeba Philip, the marketing director for Ritz.
“A program like Kontera’s is really effective for reaching consumers with common and shared passion points,” Ms. Philip said. “It really was a push to drive people to Facebook to learn more about the brand.”
For other in-text ads by Kontera for Verizon, the brand did not even promote its own social network account, but rather that of Will Power, the race car driver who competes in the Indy Racing League, and whom Verizon sponsors. While Mr. Power is not, of course, likely to send Twitter messages with Verizon slogans, in the photo of the driver posing alongside his car on top of his Twitter page, the Verizon logo is prominent on both his uniform and car.
Andy Smith, a co-author (with Jennifer Aaker) of “The Dragonfly Effect: Quick, Effective, and Powerful Ways to Use Social Media to Drive Social Change,” said incorporating live content from Facebook and Twitter allows online ads “to feel less static,” and even to be “at least as current if not more current” than adjacent editorial content.
Even if those live snippets in ads include brands apologizing about missteps or customers griping, it still could benefit advertisers because in an era when consumers actually become friends with companies on Facebook, those consumers may expect some warts-and-all human characteristics.
“There is transparency in being willing to say, ‘This is what people are saying about us,’ ” Mr. Smith said. “And with the relationships that people have with brands today, the more honest and human they seem, the more likely consumers are to like them and stick with them.”

All brands after Facebook Likeabilty

Brands will do just about anything to get people to like them, particularly on Facebook, where it means the promise of viral passalong. Corona Light is dangling an interesting offer. Like the brand on Facebook, and your photo will soon appear on a 150-foot digital billboard in Times Square. The beer brand, with help from Pereira & O'Dell, is collecting the photos now, and will run them on the board from Nov. 8 to Dec. 6. (You can set it up to automatically post a photo showing your image on the board after it appears.) It will be interesting to see how the effort draws in fans for the brand, which currently has 38,000 Facebook Likes. (One note about the execution: For some reason, the application requires you to upload a photo from your computer even though Facebook probably has dozens of photos of you already.) This isn't entirely new.Time magazine ran a similar promotion for its Person of the Year issue back in 2005. 

Facebook, saved a local restaurant

To see at the happy crowd at Bistro 17 (facebook|website) on Hilton Head Island, South Carolina, you’d never think that just 3 months ago, they were close to shutting down for good. Owner Anna Buckingham says,
“Business was so slow at that point, even during the tourist season, that we were wondering if we should call it quits.”
But now this French-themed restaurant with mouth watering brie and an obsession with containers and dogs is a word-of-mouth sensation and always busy. In fact, they’re one of the few restaurants doing really well in the off-season


From closing to thriving… To what do they owe this remarkable turnaround?
Fortunately for Anna, one of her regular patrons runs a Hilton Head Island Facebook page with 65,000 fans.  Anna tends to make friends with all her customers. So they teamed up, and created this winning combination:

Partner With Large Facebook Pages
I’ve used this tactic myself in the past. When I was helping a Myrtle Beach hotel group grow its fan-base, we partnered with a large (200,000+ fans) Myrtle Beach destination Facebook Page to run a contest. The hotel group only had about 2,000 fans before this co-promotion. Within 24 hours we had crossed the 5,000 fan threshold and had 1,000 new emails from people who had indicated they were interested in receiving discount stay offers.
And it’s worth it to partner with smaller pages, too. Previous to this contest, we met another local marketer who had a Myrtle Beach themed page with 8,000 fans. He generously re-posted our contests for a few weeks and helped us gain hundreds of new fans.
Radio Style Call-In Contests
You’ve heard these all your life. I had too, so it was kinda thrilling to participate in one. And they work surprisingly well on Facebook. This means we should try to repurpose tactics that worked before the Internet and find out they work with the Internet.
Complimentary Alcohol? How Can You Go Wrong With That?
You have to be careful. Choose the wrong alcoholic drink, and you attract the wrong crowd.
But Bistro 17 chose to give away bottomless mimosas with breakfast. They’re not the first restaurant in the world to do this – in fact, none of what we’re talking about is completely new, but it all fits together and it gets more business. Fortunately, people who just want alcohol don’t tend to be attracted to the bottomless mimosa concept. It’s a common brunch item, and it fits the Bistro 17 menu. It’s also the kind of sparkly incentive that attracts more people and adds to the social lubrication that makes it fun restaurant to spend time at.
Passions and Promotion
Anna would shoot me if I didn’t mention her passion – Bistro 17 is dog friendly. They have dog bowls and treats on hand. She says,
“When people have their dogs here, they talk to each other more, and it’s a completely different place.”
For the business, it provides a unique advantage – one that increases social activity, which will solidify customer devotion and increase chances for word of mouth activities.
For example:
What can we learn from this to apply to promoting other local businesses? Having a secondary passion helps promote a local business.
Lessons: Social Is The Common Theme
If you haven’t noticed, being friendly and building relationships is core to all of the strategies mentioned above.
  • Make Friends: People with large Facebook pages don’t post your stuff for free if they don’t like you.
  • Focus on Service: No matter how much you promote a service business, if the people aren’t friendly, you don’t have service, and you won’t be able to keep or multiply the customers.
  • Alcohol makes people friendlier – generally 
  • Use Social Objects: Both the Bistro 17 doggie dishes and the patrons’s dogs are social objects – they make conversations easier to start and they warm the heart. Smiles are more likely. And smiles at restaurants are good for business.